Experienced Technical Specialist - Datacom: Join arenaflex's Dynamic Team and Shape the Future of Telecom Services

As a leading innovator in the telecom industry, arenaflex is constantly seeking talented professionals to join our team and contribute to the development of cutting-edge solutions. We are excited to announce an opportunity for a skilled Technical Specialist - Datacom to join our dynamic team and play a crucial role in shaping the future of telecom services.

About arenaflex

arenaflex is a forward-thinking organization that has been at the forefront of the telecom industry for years. Our team of experts is dedicated to delivering exceptional services and solutions that meet the evolving needs of our clients. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to create a work environment that is both challenging and rewarding.

The Role

As a Technical Specialist - Datacom, you will be responsible for providing expert-level technical support and guidance to our clients and internal teams. Your primary focus will be on ensuring the smooth operation of our telecom services, including video servers, programming, and hardware installations. You will work closely with our clients to identify and resolve technical issues, develop and implement solutions, and provide training and support to ensure seamless integration of our services.

Key Responsibilities

* Provide expert-level technical support and guidance to clients and internal teams

• Troubleshoot and resolve technical issues related to video servers, programming, and hardware installations
• Develop and implement solutions to ensure the smooth operation of our telecom services
• Collaborate with clients to identify and prioritize technical requirements
• Provide training and support to ensure seamless integration of our services
• Work closely with our Resort Designing Group, FAM, OSI, and WDI teams to ensure alignment and coordination
• Manage and oversee the installation and maintenance of video and audio equipment
• Collaborate with other DPEP groups and service providers to deliver efficient technical solutions
• Oversee the refresh and reuse of equipment programs
• Conduct thorough investigations with field specialists to identify and resolve technical issues
• Manage vendor relationships and ensure timely delivery of services and equipment

Essential Qualifications

* 3+ years of experience in the AV/Technology Industry

• 3+ years of network engineering and management experience
• Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW
• Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
• Strong understanding and experience in commercial video distribution support, sustainment, and execution
• Demonstrated ability to manage escalations and blackouts
• Strong knowledge of network security principles and industry best practices
• Knowledge of investigation and reporting tools like Scene, Power BI
• Strong organizational and time management skills
• Ability to meet designated deadlines and manage competing priorities
• Strong written and verbal communication skills
• Eagerness to learn new software applications
• Ability to work on Saturdays or Sundays, as well as evenings, as required by client and business needs
• Self-motivated and driven
• Demonstrated ability to manage escalations and blackouts
• Moderate experience in network engineering and management
• Familiarity with intelligent and video systems and solutions
• Demonstrated success working with a range of partners

Preferred Qualifications

* 3+ years of experience in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices

• 3+ years of network engineering and management experience

Education

* Bachelor's Degree in Computer Science, Video Technology, Data Systems, Engineering, Mathematics, Data Analysis, or other related scientific or technical discipline

• Or, relevant certifications or comparable work experience

Certifications/Training

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

Job Benefits

* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to create a comfortable workspace.

• Balance between fun and serious activities: Remote work often provides a better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
• Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
• Health Insurance Benefits: You may be eligible for health insurance, dental coverage, and other healthcare benefits as part of your compensation package.
• Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
• Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
• Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
• Investment Opportunities or Equity: In specific industries or startups, you may be offered investment opportunities or equity in the organization.
• Performance-Based Rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives.
• Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
• Flexible Hours: Depending on the organization's policies, you may have the flexibility to set your own working hours reasonably.
• Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and professional issues.
• Employee Discounts: Some organizations offer discounts on their products or services to their employees.
• Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
• Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
• Remote Team Building: Organizations may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply To This Job Apply for this job