Experienced Customer Support Specialist – Samsung Team at arenaflex

Are you passionate about delivering exceptional customer experiences and resolving technical issues with finesse? Do you have a knack for communicating effectively in multiple languages and a strong desire to grow in your career? Look no further! arenaflex, a leading global business outsourcing company, is seeking a highly skilled Customer Support Specialist to join our Samsung team. As a valued member of our team, you will have the opportunity to work with a renowned industry leader in technology, providing top-notch support to their clients.

About arenaflex

arenaflex is a global business outsourcing company that offers a wide range of services to help businesses streamline their operations and improve customer satisfaction. With a strong presence in various industries, we pride ourselves on our commitment to excellence, innovation, and customer-centric approach. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results.

The Role

As a Customer Support Specialist in our Samsung team, you will be responsible for providing technical and non-technical assistance to Samsung's customers through various communication channels, including phone, email, and chat. Your primary goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive experience for our clients.

Key Responsibilities:

* Answer incoming calls, emails, and chats in Lithuanian and Russian

• Provide technical and non-technical assistance to Samsung's customers
• Develop and implement efficient solutions to customer inquiries
• Treat customers with respect, following arenaflex's policies and procedures
• Collaborate with colleagues and managers to achieve team goals and objectives
• Participate in ongoing training and development programs to enhance skills and knowledge

Requirements:

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (not mandatory)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong teamwork and collaboration skills
• Proficiency in using technology and software applications

What We Offer:

* A full-time job with various shifts from Monday to Friday, between 09:00-19:00

• An hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses
• A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
• Ongoing training and development programs to enhance skills and knowledge
• A dynamic and inclusive work environment that values diversity and promotes equal opportunities

Career Growth Opportunities:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have access to various training programs, mentorship opportunities, and career advancement paths. Our goal is to help you achieve your career aspirations and reach your full potential.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, diverse, and respectful. We value our employees' well-being and offer a range of benefits and perks to support their physical and mental health. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we strive to maintain a positive and supportive work environment.

Compensation and Benefits:

* Competitive salary and performance-based bonuses

• Ongoing training and development programs
• Access to a range of benefits and perks, including health insurance, paid time off, and employee recognition programs
• Opportunities for career advancement and professional growth

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and discussing how you can become a vital part of our success story.

Equal Opportunities Employer:

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates from diverse backgrounds and are proud to be an employer of choice for individuals with disabilities. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

LTU Work-at-Home

Language Requirements:

Lithuanian (C1), Russian, and English (B2)

Time Type:

Full-time

Apply Now:

If you are ready to take the next step in your career and join our dynamic team, please apply now through our online portal. We look forward to reviewing your application and discussing how you can become a vital part of our success story. Apply To This Job Apply for this job