Experienced Customer Services Representative – Transportation and Facilities Management

At arenaflex, we're committed to providing exceptional experiences for our students, faculty, staff, and guests. As a Customer Services Representative on our rapidly growing team, you'll play a vital role in delivering top-notch customer service and maintaining the University's high standards for excellence. If you're passionate about interacting with and helping guests, join us today and become a part of the Trojan family!

About arenaflex

arenaflex is a leading institution in the heart of Los Angeles, serving over 65,000 students, athletes, faculty, staff, and guests every day. Our six central business units, including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum, work together to create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. We're driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Opportunity

As a Customer Services Representative, you'll be the first point of contact for our students, faculty, staff, parents, and guests. You'll take pride in providing exceptional customer service, resolving problems, and following up with customers to ensure their needs are met. Our team is dedicated to maintaining a positive and friendly work environment, so we can always greet our guests with a smile.

Key Responsibilities

* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.

• Identify and prioritize problems and issues related to service area, performing research, offering solutions, options, and strategies, and referring to appropriate person or department as needed.
• Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures, and ensuring timely completion of department's work.
• Lead student workers, mail/messages daily for essential updates, and perform other related duties as assigned or requested.

Essential Qualifications

* High School Diploma or equivalent.

• 1 year of experience in a fast-paced customer service environment.
• Demonstrated customer service and interpersonal skills.
• Ability to communicate effectively in English.
• Presents oneself professionally, in line with higher education environment.
• Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.

Preferred Qualifications

* Bachelor's Degree.

• 2 years of experience in a fast-paced environment.
• Ability to oversee student, temporary, and/or resource workers.
• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a team environment.
• Good analytical skills and willingness to take initiatives.
• Hands-on experience in technology is a plus.

Skills and Competencies

* Excellent customer service and interpersonal skills.

• Ability to communicate effectively in English.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and lead student workers.
• Basic mechanical and electrical troubleshooting skills.
• Ability to communicate professionally and work in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting our employees' growth and development. As a Customer Services Representative, you'll have opportunities to:

• Develop your customer service and interpersonal skills.
• Learn about our University's policies and procedures.
• Participate in training programs and workshops.
• Collaborate with our team to resolve problems and improve services.
• Contribute to our University's mission and values.

Work Environment and Company Culture

Our work environment is positive, friendly, and supportive. We're committed to creating a culture that values diversity, equity, and inclusion. As a member of the Trojan family, you'll be part of a community that:

• Values mutual respect, trust, and synergy.
• Fosters open communication and collaboration.
• Supports work-life balance and employee well-being.
• Celebrates our University's traditions and history.

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, and a range of benefits and programs that support our staff and their families. For more information, please visit benefits.usc.edu.

Join Our Team!

This is a fantastic opportunity to grow your career and become a part of the Trojan family. If you have the skills and passion we're looking for, please submit your application today. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We value and promote diversity and inclusion, and we're proud to be part of the Trojan family. Apply for this job