Experienced Customer Service Supply Chain Specialist – arenaflex Chicago Remote

Are you a customer service professional with a passion for supply chain management? Do you thrive in a fast-paced, customer-centric environment? Look no further than arenaflex, a leading company in the food industry, as we seek an experienced Customer Service Supply Chain Specialist to join our team in Chicago. At arenaflex, we're committed to delivering top-notch service to our customers while driving efficiency and growth in our supply chain operations. As a Customer Service Supply Chain Specialist, you'll play a critical role in building and maintaining positive relationships with our valued customers, ensuring smooth order management, and resolving any issues that may arise. If you're passionate about delivering exceptional service and have a strong background in customer service and supply chain management, we want to hear from you!

About arenaflex

arenaflex is a global leader in the food industry, with a portfolio of iconic brands that include The Laughing Cow, Kiri, Mini Babybel, Leerdammer, Boursin, Kaukauna, Merkts, and Price's. Our mission is to provide healthier and responsible food for all, and we're committed to building a profitable and sustainable business model that puts consumers and responsibility at the heart of our decision-making process.

Job Description Summary

As a Customer Service Supply Chain Specialist, you'll be responsible for managing our supply chain relationships with our valued customers, ensuring smooth order management, and resolving any issues that may arise. You'll have the opportunity to build and maintain positive relationships with both internal and external stakeholders, utilizing your expertise to identify order trends and drive efficiency for our customers and arenaflex. In addition, you'll be navigating through various software environments to process customer orders and provide exceptional support to our Regional Sales Managers.

Essential Duties and Responsibilities

* Responsible for all aspects of supply chain relationship with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues which may arise from the time the order is placed through on time delivery and invoicing of the purchase order

• Establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, IT, etc.
• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts
• Proactively identify order trends and patterns that will drive efficiency for customers & arenaflex
• Audit pricing on customer orders to ensure it is aligned with arenaflex SAP system, working with RSM, Brokers, and Finance to correct discrepancies
• Process customer orders, including sample requests, donation orders, return orders
• Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
• Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce

Qualifications and Competencies

* REQUIRED 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics

• A bachelor's degree is preferred, and additional experience will be considered in place of a degree
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint, is required
• Strong communication, interpersonal, and collaboration skills are essential, along with the ability to establish and maintain positive business relationships
• Additionally, the candidate should possess strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development

Performance Expectations

* Quality, accuracy, timeliness, reliability, and thoroughness of work performed

• Ability to gain the trust and respect of management, coworkers, and brokers
• Maintain the integrity of confidential business and product information
• Ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department

Working Conditions

* This job is Chicago Remote. Hours of work will generally be during regular business hours with at least 40 hours a week. At times, there will be some variation in work hours due to special projects, deadlines, and other concerns.

Relationships

* Will have strong relationships with Logistics, Purchasing, Inventory, Finance, and other Supply Chain individuals.

Salary and Benefits

* Salary: $65,000 - $75,000 with 5% bonus

• arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other basis protected by applicable federal, state, or local laws.
• arenaflex also prohibits harassment of applicants or employees based on any of these protected categories.

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application. Apply To This Job

About arenaflex Culture

arenaflex is a company that values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

arenaflex Benefits

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and dynamic work environment

Join the arenaflex Team

If you're passionate about delivering exceptional service and have a strong background in customer service and supply chain management, we want to hear from you! Join the arenaflex team and be part of a company that's committed to making a positive impact in the world. Apply for this job