Experienced Customer Service Specialist - Pain Management: Delivering Compassionate Care in a Dynamic Environment
Job Title:
Experienced Customer Service Specialist - Pain Management: Delivering Compassionate Care in a Dynamic Environment
Job Description:
About arenaflex
At arenaflex, we're dedicated to providing exceptional patient care and experiences in the pain management field. Our team is passionate about delivering compassionate and personalized support to our patients, and we're seeking a talented Customer Service Specialist to join our team. As a Customer Service Specialist, you'll play a vital role in ensuring our patients receive the highest level of care and service, while also contributing to the growth and success of our organization.
Job Summary:
We're seeking an experienced Customer Service Specialist to join our team in a dynamic and fast-paced environment. As a Customer Service Specialist, you'll be responsible for providing exceptional patient care and service, while also coordinating and communicating effectively with patients, families, and healthcare teams. You'll work closely with our team to ensure seamless patient experiences, from scheduling and registration to insurance verification and test coordination.
Key Responsibilities:
* Performs complete and accurate patient registration, including walk-in, check-in, and scheduled patients
- Demonstrates ability to adapt and perform during times of high volumes and/or high patient acuity
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services
- Effectively manages general patient complaints/concerns in a professional manner, escalating more complex issues to supervisor/manager as needed
- Understands and supports Point of Service Collections, performing all necessary functions needed to collect patient obligations
- Refers patients to appropriate personnel for questions regarding collections, insurance coverages, and financial assistance
- Disseminates or discusses information with patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, arrival times, etc.
- Verifies patient, guarantor, coverage, and hospital account information, performing required referral/authorization processes and entering orders for applicable tests
- Understands insurance company coverage and referral/authorization requirements of payors, performing electronic and manual verification of insurance coverage and understanding how to read and accurately apply electronic insurance responses
- Prepares and/or releases records or orders in the e-Health record, scanning all necessary documents into the appropriate medical record
- Completes documentation for compliance and regulatory needs and/or release of orders, retaining knowledge and abiding by all regulatory requirements pertaining to duties of position and overall operations (as applicable)
- Screens and accurately relays messages using protocols established for emergent, urgent, and non-urgent calls
- Demonstrates ability to register unscheduled patients requiring a full financial clearance
- Completes assigned patient scheduling and registration work queues according to performance standards
- Ability to resolve work queue issues and missing registration items via electronic medical record
Secondary Functions:
* Other duties as assigned by supervisor/manager
Job Requirements:
Minimum Required Qualifications:
* High School Diploma or equivalent (GED)
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment
- For Regional Positions only - Valid driver's license is required
Preferred Qualifications:
* One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance/regulatory guidelines, and order release process(es)
- One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting
- Previous Epic or equivalent Electronic Medical Record experience
Benefits at a Glance:
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend, and On-Call Differentials
- Health, Dental, and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Work Environment and Company Culture:
At arenaflex, we're dedicated to creating a dynamic and supportive work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional patient care and experiences, and we're committed to providing our employees with the resources and support they need to succeed.
Compensation and Perks:
We offer a competitive salary and a comprehensive benefits package, including paid time off, holidays, and shift differentials. We also offer opportunities for professional growth and development, including tuition assistance and training programs.
How to Apply:
Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job
Disclaimer:
arenaflex is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
Search Firm Representatives:
arenaflex is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at arenaflex via-email, the Internet, or directly to hiring managers at arenaflex in any form without a valid written search agreement in place for that position will be deemed the sole property of arenaflex, and no fee will be paid in the event the candidate is hired by arenaflex as a result of the referral or through other means. Apply for this job