Experienced Customer Service Representative - Sales – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to empowering individuals and financial institutions to grow through comprehensive enterprise compliance, risk management, and professional development education. Our innovative approach to eLearning has taken the industry to the next level by delivering personalized learning experiences and engaging educational content. As a Customer Service Representative - Sales, you'll play a vital role in supporting our mission by providing exceptional sales support to users of our education products and services.

About arenaflex

arenaflex is a leading provider of comprehensive enterprise compliance, risk management, and professional development education. For over 40 years, we've partnered with over 10,000 enterprise customers and helped over 300,000 mortgage and insurance professionals begin and advance their careers. Our consultative approach, purpose-built learning management platform, and over 600 effective and engaging courses ensure career success while minimizing and mitigating compliance risk.

Job Summary

We're seeking an experienced Customer Service Representative - Sales to join our remote team. As a key member of our sales support team, you'll be responsible for coordinating and executing sales tasks related to the mortgage and banking businesses. You'll answer incoming calls and emails, provide sales support to users of our education products and services, and adhere to ethics, policies, and practices as established by arenaflex.

Key Responsibilities

* Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner.

• Track customer inquiries using online support management systems and tools.
• Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.
• Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.
• Participate as needed with onboarding and training of new team members.
• Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to login credentials and the use of arenaflex's multiple websites and applications.
• Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.
• Other duties as assigned.

Essential Qualifications

* High School Diploma required; College Degree preferred; 2+ years related experience

• Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.
• Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus, but not required.
• Ability to maintain confidentiality.
• Excellent customer service skills.
• Excellent organizational, interpersonal, written and verbal communication skills.
• Must be detail-oriented and possess exceptional problem-solving and follow-up skills.
• Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.
• Preferred knowledge of Salesforce.
• Ability to work well in a team structure, while moderately supervised.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere while being part of a dynamic and collaborative team. arenaflex values its employees and provides a supportive work environment that fosters growth, innovation, and camaraderie. Our company culture is built on five core values: Love, Joy, Boldness, Teamwork, and Curiosity. We're committed to empowering our employees to reach their full potential and make a meaningful impact in the industry.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career. As a Customer Service Representative - Sales, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for professional development and advancement
• Collaborative and supportive team environment
• Flexible work arrangements to balance work and personal life
• Competitive compensation and benefits package

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Professional development opportunities
• Collaborative and supportive team environment

How to Apply

Ready to join our team? Click the link below to apply now and we'll be in touch soon! Apply To This Job

Simple Application Process

Our application process is easy and straightforward. Simply click the link above to submit your application, and we'll review your qualifications and experience. If you're selected for an interview, we'll be in touch to schedule a time that works for you. Apply for this job