Experienced Customer Service Representative – Union Benefits Coordinator (REMOTE WORK)

At arenaflex, we're on a mission to revolutionize the way labor unions, credit unions, and associations provide benefits to their members. As a rapidly growing company, we're seeking a passionate and dedicated Customer Service Representative to join our innovative remote team. If you're looking for a genuine career opportunity with growth potential, exceptional people skills, and a desire for professional development, we want to hear from you!

About arenaflex

arenaflex is a leading provider of benefits for labor unions, credit unions, and associations. With over 20,000 union associations around southern California, we've established direct relationships with police departments, firefighters, teachers, postal workers, and other labor unions. Our goal is to educate members about the benefits available to them through their union affiliation, while also providing exceptional customer service and support.

Key Responsibilities

As an arenaflex Customer Service Representative, you'll play a vital role in driving success by:

• Educating union members about available benefits and answering their questions
• Providing exceptional customer service and support via phone, email, and chat
• Building strong relationships with union associations and their members
• Identifying opportunities to upsell or cross-sell additional benefits to members
• Collaborating with internal teams to resolve member issues and concerns
• Staying up-to-date on industry trends and developments to provide expert advice to members

Essential Qualifications

To be considered for this role, you'll need:

• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Flexibility to work a variety of shifts, including evenings and weekends
• Fluency in English (Bilingual in any language is a plus but not required)
• Basic computer skills and proficiency in CRM software

Preferred Qualifications

While not required, the following qualifications would be a plus:

• Experience working with labor unions or associations
• Knowledge of benefits and insurance products
• Sales or account management experience
• Bachelor's degree in a related field

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a customer-centric mindset

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for advancement and career growth
• A comprehensive benefits package, including health insurance reimbursement, life insurance, and a retirement plan
• A fun and dynamic work environment with a team of passionate and dedicated professionals

Work Environment and Company Culture

As a remote team member, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Open communication and transparency
• Continuous learning and development
• A commitment to excellence and customer satisfaction
• A fun and supportive work environment

Compensation, Perks, and Benefits

As an arenaflex employee, you'll enjoy a competitive salary, plus:

• Health insurance reimbursement for all staff (upon qualification)
• Life insurance at no cost
• Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
• UNION BENEFITS, including:

+ Free college classes for all members + Student Debt Reduction Program + Scholarship access for members and their children + Union provides life insurance (in addition to our company) for all members + Roadside assistance for all members + Identity Theft Protection for all members

Conclusion

If you're a motivated and customer-focused individual looking for a genuine career opportunity with growth potential, we want to hear from you! Apply today to join our innovative remote team and help us build the future of benefits for labor unions, credit unions, and associations. Apply To This Job Apply for this job