Experienced Customer Service Representative – Overnight Shift – arenaflex
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, providing exceptional service and support that sets us apart from the rest. As a leading provider of alternative financial services, we're committed to delivering convenient, transparent, and affordable solutions that meet the evolving needs of our customers. Our team of dedicated professionals is the backbone of our organization, and we're seeking talented individuals to join our ranks as Customer Service Representatives.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about making a difference in the lives of our customers. With a strong presence in 12 states and over 200 financial service centers, we're a leading player in the retail financial services industry. Our commitment to excellence is reflected in our Core Values, which guide everything we do:
- Communication: We believe in open and honest communication, both within our team and with our customers.
- Customer Focus: We're dedicated to delivering exceptional service that meets the unique needs of each customer.
- Integrity and Trust: We operate with integrity and transparency, building trust with our customers and stakeholders.
- Teamwork: We're a collaborative team that works together to achieve our goals.
- Results: We're driven by a passion for results, constantly striving to improve and innovate.
Job Responsibilities
As a Customer Service Representative at arenaflex, you'll be the primary point-of-contact with our customers, delivering superior service and support that sets us apart from the competition. Your key responsibilities will include:
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current and potential customers
- Ensuring all transactions are completed in compliance with federal, state, and local regulations
- Following company policies and procedures
- Maintaining a balanced cash drawer
- Completing all transactions accurately, including cash handling
- Using multiple computer applications to access information and process transactions
- Resolving customer complaints or referring complaints to the Store Manager for resolution
- Maintaining a safe, organized, and clean environment
- Performing other duties as instructed by management
Job Requirements
To succeed in this role, you'll need:
- Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Physical Requirements
As a Customer Service Representative, you'll need to be able to:
- Sit and/or stand for long periods of time
- Lift 15 lbs
- Work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Medical/dental/vision
- 401k
- Vacation
- Opportunities for advancement
- On-going training available
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe in:
- Empowering our employees to make a difference in the lives of our customers
- Fostering a culture of innovation and continuous improvement
- Providing opportunities for career growth and advancement
- Recognizing and rewarding outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply To This Job Apply for this job