Experienced Customer Service Communications Consultant – Strategic Communications and Team Enablement
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and empower our teams to deliver exceptional experiences. As an Experienced Customer Service Communications Consultant, you'll play a pivotal role in shaping the future of customer service communications at arenaflex. If you're a creative problem-solver with a passion for storytelling and a knack for building strong relationships, we want to hear from you.
About arenaflex
arenaflex is a leading provider of innovative solutions that help businesses thrive in a rapidly changing world. With a strong commitment to customer satisfaction and team enablement, we're dedicated to creating a workplace culture that inspires collaboration, creativity, and growth. Our team of experts is passionate about delivering exceptional experiences that exceed our customers' expectations, and we're looking for talented individuals like you to join our journey.
Job Highlights
*
Position:
Experienced Customer Service Communications Consultant
Location:
Remote
Company:
arenaflex
Start Date:
Immediate openings available
Compensation:
A competitive salary and comprehensive benefits package
About the Position
As an Experienced Customer Service Communications Consultant at arenaflex, you'll be responsible for designing and delivering effective communication strategies that keep our front-line customer service teams and partner organizations informed and engaged. You'll act as a liaison between the front lines and executive leadership, leveraging your creativity and analytical skills to develop compelling communication campaigns and ensure that messaging is impactful and actionable.
Responsibilities
* Design and Develop Compelling Communication Campaigns: Create engaging copy and creative for digital-first campaigns across all initiatives that need to be communicated to our front-line teams and partners.
- Build and Oversee Governance Approach and Communication Calendar: Work with our creative agency, contact center partners, and back-office teams to develop and implement a governance approach and communication calendar that ensures seamless communication across all channels.
- Build Strong Relationships with Partner Senior Leadership: Establish and maintain strong relationships with our partner senior leadership team across all four partners and six sites to set our agents up for success in serving our customers across Value brands.
- Develop Customer Service Communications Playbook: Partner with our teams to develop a comprehensive customer service communications playbook that outlines best practices and guidelines for effective communication.
- Drive Measurable Content Delivery: Develop and implement a thoughtful, engaging, and measurable content delivery approach to ensure messaging is received and acted upon by our front-line teams and partners.
- Manage Communications Scorecard: Manage our communications scorecard and track impressions, engagement, and action by medium and channel to make effective enhancements to our approach.
- Create and Deliver Executive Communications: Develop and deliver compelling and well-supported executive communications that communicate trends, successes, and opportunities within our sites.
- Oversee Communication Tools and Protocols: Act as the voice of the partner and agent to ensure our communications tools, protocols, and methods are effective and meet the needs of our teams.
Requirements
* Four or More Years of Relevant Experience: We're looking for individuals with a minimum of four years of relevant experience in customer service communications, demonstrated through work experience and/or military experience.
- Strong Communication and Project Management Skills: You'll need to possess excellent communication and project management skills, with the ability to lead and collaborate with cross-functional teams.
- Analytical and Problem-Solving Skills: You'll need to be able to analyze complex problems and develop creative solutions that meet the needs of our teams and partners.
Nice-to-Haves
* Experience Leading a Team: If you have experience leading a team, you'll be well-suited to this role.
- Critical Leadership Skills: Experience in critical leadership skills such as planning, prioritization, communication, and project management will be highly valued.
Benefits
* Comprehensive Benefits Package: We offer a competitive salary and comprehensive benefits package, including 401(k), adoption assistance, health insurance, paid time off, parental leave, and tuition reimbursement.
- Opportunities for Growth and Development: arenaflex is committed to helping our employees grow and develop in their careers, with opportunities for training, mentorship, and professional development.
How to Apply
If you're a motivated and creative individual with a passion for customer service communications, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're proud to be an employer of choice for talented individuals from all backgrounds. Apply for this job