Experienced Customer Manager, Sam's Club – Driving Sales Growth and Customer Satisfaction at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a leading player in the juice category, we're committed to delivering exceptional products and experiences that exceed our customers' expectations. We're now seeking an experienced and results-driven Customer Manager, Sam's Club to join our Commercial team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and innovative company that brings together some of the world's most beloved and up-and-coming brands in the juice category. Our portfolio includes Tropicana, Naked, KeVita, Izze, Dole, Copella, and Punica, among others. Established in 2022 as a joint venture between PAI Partners and PepsiCo, our company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a true entrepreneurial, agile mindset. With a global footprint of more than 2,000 associates that spans North America and Europe, we're proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing, and nutrition expertise. Our vision is to quench the world's thirst for more delight and nourishment, while continuing to build upon the many important diversity, sustainability, local community, and philanthropic activities that our people and brands have historically supported.

Key Responsibilities

As a Customer Manager, Sam's Club at arenaflex, you'll play a critical role in leading and developing the annual sales plans for our business at Sam's Club. Your primary responsibilities will include:

• Leading and developing the annual sales plans for the arenaflex business at Sam's Club
• Launching and accelerating our growth across the Chilled and Ambient categories
• Developing strong business relationships and winning partnerships with Sam's merchants to grow our business
• Providing superior customer service and leading customer negotiations to grow the business and deliver against sales, revenue, and profit goals
• Leveraging channel expertise and knowledge on customer strategy and priorities to identify profitable growth opportunities and inform arenaflex's growth strategies and tactics
• Leading all aspects of customers' joint business plan (JBP) process with merchants and other Sam's stakeholders, as well as arenaflex leadership
• Collaborating cross-functionally to guide the development and implementation of strategic plans to align with customer goals, sell in innovation, and key initiatives to advance our position with the customer
• Influencing internal stakeholders to support customer annual operating plan, deliver on customer expectations, and unlock execution
• Owning the arenaflex Sam's Customer P&L
• Leveraging expert understanding of our system economics and value chain to deliver against financial goals
• Anticipating business issues and proactively planning resolution to address and communicate to key stakeholders, both internally and externally
• Leading annual sales, revenue, profit, and key performance indicators planning (AOP- Annual Operating Plan)
• Overseeing demand planning and supply chain customer service processes to guarantee that demand forecast is accurate and customer orders are filled on time and in full
• Managing item creation and pricing processes for Sam's arenaflex business

Requirements

To succeed in this role, you'll need:

• A Bachelor's Degree
• Minimum 5 years sales experience, preferably with a consumer-packaged goods organization
• A minimum of 3 years of fact-based direct selling experience
• Exceptional customer management, negotiation, and cross-functional leadership skills
• Strong use of influencing skills to gain alignment, agreement, and commitments with both internal and external key stakeholders
• Excellent communication with the ability to send and receive information clearly and concisely in an compelling way
• Storytelling with the passion for developing and presenting compelling selling stories
• Superior presentation skills, ability to present at all levels within customer and internal organization
• Ability to plan and simultaneously manage major projects involving multiple stakeholders in an organized, focused, and efficient way to meet objectives and deadlines
• Superior time management skills, ability to set priorities and multitask
• Demonstrated analytical, critical thinking, and thought leadership skills to link customer and arenaflex strategies and objectives and leverage insights to develop profitable growth plans
• Self-starter with the ability to work independently without constant direct supervision to solve problems by leading cross-functionally
• Creativity to build win-win solutions
• Solid understanding of financials, including P&L impact of sales decisions. Financial acumen to build sound and compelling profit-driving propositions for arenaflex and the customer
• Strong ability to work within and be successful in a fast-paced and matrixed environment
• Strong PC skillset, specially on PowerPoint and Excel
• This position is limited to persons with indefinite right to work in the United States

Benefits Overview

arenaflex is pleased to offer you a comprehensive benefits package, which includes:

• 401(k) plan
• Medical, dental, vision
• Company-provided life, STD, and LTD insurance
• Voluntary life, accident, hospital, and critical illness coverages

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to discussing this opportunity further. Apply To This Job Apply for this job