Rewritten Job Title:

Join the arenaflex Team and Deliver Exceptional Customer Experience

At arenaflex, we're committed to providing the world's best customer experience every day. As a Customer Experience Concierge in our Charlotte Douglas International Airport Centurion Lounge, you'll be the face of arenaflex to our customers, acting as an ambassador of our brand. We're looking for a highly skilled and motivated individual who is passionate about delivering extraordinary service to our best Card Members.

About arenaflex

arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Our mission is to become essential to our Card Members by providing differentiated products and services, making Membership come to life every day.

Job Description

The role of the Customer Experience Concierge will be to deliver superior service to Card Members visiting the arenaflex Centurion Lounge. You'll be responsible for welcoming and providing access to our Card Members upon arrival, being accountable and taking ownership of the customer's experience from beginning to end, and creating innovative ways to resolve customers' issues or concerns to win their brand loyalty.

Key Responsibilities:

• Welcome and provide access to Card Members upon arrival at reception
• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members by partnering with our food and beverage lounge partners

Qualifications:

A successful candidate will possess the following qualifications:

• Minimum of 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays

Salary and Benefits:

The salary range for this role is $20.00 to $22.12 hourly, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace where everyone feels seen, heard, and valued. We offer a dynamic and inclusive environment where you can grow and develop your skills, and make a meaningful impact on our customers' lives. We're proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

How to Apply:

If you're passionate about delivering exceptional customer experience and want to join a dynamic and inclusive team, apply now for the Customer Experience Concierge role in our Charlotte Douglas International Airport Centurion Lounge. We can't wait to hear from you!