Experienced Customer Engagement Representative – Hybrid Role with arenaflex

At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Customer Engagement Representatives. As a hybrid role, you'll have the flexibility to balance your time between our Remote office and home, making it the perfect opportunity for those who value flexibility and work-life balance. arenaflex is a leading company in the industry, known for delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. Our team is passionate about providing exceptional customer service, and we're looking for like-minded individuals to join us on this journey.

About arenaflex

arenaflex is a remote-first company with over 550 employees and over 30 OEM and 4,000 dealer partners. We're a company that values flexibility, innovation, and customer satisfaction. Our team is dedicated to providing a best-in-class experience for our customers, and we're looking for talented individuals to join us in achieving this goal.

Job Summary

We're seeking a Bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a Customer Engagement Representative, you'll be responsible for handling an average of 80 inbound and outbound calls per day, processing phone payments, conducting outbound customer interview calls, communicating and resolving customer issues via online chat channel, and resolving common customer concerns regarding their powersports loan. You'll also be responsible for meeting monthly productivity and quality goals, complying with all federal and state specific laws that regulate collections and servicing activities.

Key Responsibilities

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channel
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state specific laws that regulate collections and servicing activities

Requirements

* HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Benefits

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

What We Offer

At arenaflex, we're committed to providing a best-in-class experience for our employees. We offer a range of benefits and perks, including:

• A competitive salary
• A comprehensive health insurance plan
• A generous PTO policy
• A retirement plan with company match
• Educational assistance and tuition reimbursement
• Powersports safety benefits
• Gympass wellness benefits

Why Join arenaflex?

* We're a remote-first company, offering flexibility and work-life balance

• We're a company that values innovation and customer satisfaction
• We offer a range of benefits and perks to support your career and well-being
• We're a company that's committed to providing a best-in-class experience for our employees and customers

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application without delay. We're excited to hear from talented candidates like you. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job