Experienced Customer Advocate – Dasher Support and Experience Expert

At arenaflex, we're on a mission to empower local economies and connect people with possibility. As a Customer Advocate, you'll play a vital role in supporting our Dashers who are dealing with unique issues on our app. You'll be part of a dynamic team that's passionate about providing an exceptional experience for our customers, and we're excited to have you join us on this journey.

About the Team

Our Customer Advocacy team is dedicated to providing timely and satisfactory resolutions to our Dashers' concerns. We're a team of experts who are empowered to make decisions that will positively impact our customers' experiences. We're passionate about removing barriers, adapting quickly, and getting the details right to ensure our Dashers feel valued and supported.

About the Role

As a Customer Advocate, you'll be responsible for end-to-end support of our Dashers, owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers. You'll leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for our Dashers and arenaflex. You'll own any and all issues, make proactive calls based on campaigns, and follow through on every issue.

Key Responsibilities:

* Provide exceptional support to our Dashers, resolving issues in a timely and satisfactory manner

• Own concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers
• Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for our Dashers and arenaflex
• Make proactive calls based on campaigns and follow through on every issue
• Partner with the Dasher Experience and Support Operations Teams to provide consistent updates on Dasher concerns, feedback, and ideas for current and potential product opportunities
• Use de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model

Essential Qualifications:

* At least 6+ months of agent experience in 2 lines of business supporting our Dashers

• Ranked in the top 10% of your current Line of Business
• Consistently achieve a QA score of 90% or better
• Enthusiastic about our Dashers and always want to help them succeed
• Self-motivated and have a bias towards action, thriving in a fast-paced, constantly changing work environment
• Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex
• Your Dashers love you and always have great things to say about you

Nice to Haves:

* Experienced in the Dasher LOB

Skills and Competencies:

* Excellent communication and problem-solving skills

• Ability to adapt to changing situations and priorities
• Strong analytical and critical thinking skills
• Ability to work independently and as part of a team
• Experience with customer service software and tools
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

• Opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities.
• Collaborative and dynamic work environment that encourages innovation, creativity, and experimentation.

Work Environment and Company Culture:

* arenaflex is a technology and logistics company that's passionate about empowering local economies and connecting people with possibility.

• Our team members are encouraged to share their unique perspectives, solve new challenges, and own their careers.
• We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
• arenaflex is an equal opportunity employer and is committed to growing and empowering a more inclusive community within our company, industry, and cities.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package

• Comprehensive health benefits, including premium healthcare and wellness expense reimbursement
• Paid parental leave and other family-friendly benefits
• Opportunities for professional growth and development, including training and education programs, mentorship, and career advancement opportunities
• Collaborative and dynamic work environment that encourages innovation, creativity, and experimentation

How to Apply:

If you're excited about this opportunity and want to join our team, please apply now! We can't wait to hear from you and discuss how you can become a vital part of our success story. Apply To This Job Apply for this job