Experienced Customer Account Support Specialist – 100% Remote Opportunity at arenaflex

Are you a results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Account Support Specialist – 100% Remote. As a key member of our team, you will play a vital role in driving business success while providing top-notch support to our customers.

About arenaflex

arenaflex is a leading provider of innovative financial solutions and quality vehicles, serving customers across the Southeast. With over 65 locations and a rich history, we are one of the fastest-growing auto leasing and finance companies in the United States. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a trusted partner in the industry.

Our Culture

At arenaflex, we pride ourselves on fostering a diverse and inclusive environment that values creativity, hard work, and a can-do spirit. Our core values – Integrity, Innovation, Inclusion, Service, and Success – guide our actions and decisions, ensuring that we always put our customers first. If you share our passion for excellence and customer satisfaction, we encourage you to join our team.

Job Summary

As a Customer Account Support Specialist – 100% Remote, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring timely payments. This role requires a strong skillset in communication, negotiation, and problem-solving, as well as the ability to work independently in a fast-paced environment. If you are a motivated, results-driven individual with a passion for delivering outstanding customer experiences, we invite you to apply.

Responsibilities

* Contact customers to determine reason for payment delinquency and negotiate payments

• Handle accounts with speed and accuracy while maintaining professionalism
• Confirm and/or negotiate payment arrangements, research any discrepancies
• Complete phone calls to meet required performance standards and metrics
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Use computerized system for tracking, information gathering, and/or troubleshooting
• Document all accounts accurately, clearly, and concisely noting reason for delinquency
• Respond with accurate information pertinent to the callers' questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

Qualifications

* Excellent listening, oral and written communication skills

• Attention to detail
• Professional phone etiquette
• Good follow-up skills
• Persuasive negotiation skills
• Microsoft Windows and Internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task
• Ability to work a five-day workweek, including some Saturdays

Education & Experience

* High School or Equivalent Required

• Associates Degree or Bachelor's Degree in business or related field may be used in lieu of experience
• Prior experience in financial services or similar industry preferred

What We Offer

* Competitive compensation package

• Opportunity to work in a dynamic, fast-paced environment
• Collaborative and inclusive team culture
• Professional development and growth opportunities
• Flexible work arrangements, including 100% remote work option
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to cutting-edge technology and tools

How to Apply

If you are a motivated, results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Account Support Specialist – 100% Remote position at arenaflex. Please submit your application, including your resume and cover letter, through our online portal. Apply To This Job

Join Our Team

At arenaflex, we are committed to building a diverse and inclusive team that reflects the communities we serve. We believe that our differences are our strengths, and we celebrate the unique perspectives and experiences that each team member brings to the table. If you are a passionate, results-driven individual who shares our values and commitment to excellence, we invite you to join our team and make a meaningful impact in the lives of our customers. Apply for this job