Experienced Full Stack Customer Service Representative – Remote Online Chat Support

Join arenaflex, a leading financial services provider, in shaping the future of customer experience. As a key member of our remote team, you will play a vital role in delivering exceptional service to our members through various digital channels.

About arenaflex

arenaflex is a dynamic and innovative financial services organization dedicated to empowering individuals and families throughout the state of Louisiana. With a rich history dating back to 1956, we have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our commitment to our core values and dedication to creating a safe and inclusive work environment make us an attractive employer for those seeking a fulfilling career.

A Day in the Life of a Remote Online Chat Representative

As a Remote Online Chat Representative, you will be responsible for providing top-notch service to our members through various digital channels, including chat, messaging, email, and phone. Your expertise will be essential in resolving member inquiries, solving problems, and assisting with transactions and lending inquiries. You will also be responsible for cross-selling arenaflex products and services, opening and closing deposit accounts, and maintaining a strong working knowledge of our products and services.

Key Responsibilities:

* Efficiently and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.

• Provide support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discuss member's needs on financial matters through multiple remote technology secured/unsecured access channels.
• Act as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
• Maintain a strong working knowledge of arenaflex's products and services.

Skills and Qualifications:

* A High School Diploma or equivalent.

• 1 year of experience in a customer service position.
• Must meet the requirements for our Telecommuting Program (more information below).
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Telecommuting Requirements:

* A dedicated workspace.

• Secure and strong internet connection.
• Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
• An environment free from loud noises or outside distractions.

Why Join arenaflex?

* Competitive salary and benefits package.

• Opportunity to work in a dynamic and innovative organization.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.
• Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.

Work Environment and Company Culture:

arenaflex is committed to creating a safe and inclusive work environment that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor.' We believe that our differences make us a better team, allowing us to make better decisions, be more innovative, and better serve our members and communities.

Career Growth Opportunities and Learning Benefits:

arenaflex is dedicated to the growth and development of our employees. We offer a comprehensive training program, tuition reimbursement, and opportunities for professional development and advancement. Our employees enjoy a range of benefits, including paid vacation and sick leave, 15 paid holidays, and a 401K plan with a 5% discretionary profit share contribution.

Compensation and Perks:

* Competitive hourly rate: $17.00 - $20.80.

• Comprehensive benefits package, including medical, dental, and vision insurance, health savings account, employer-paid group life insurance, and more.
• Paid vacation and sick leave.
• 15 paid holidays, including a cultural floating holiday.
• 401K plan with a 5% discretionary profit share contribution.
• Paid time off to volunteer with approved non-profits and charities.
• Tuition reimbursement program.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join the arenaflex team in shaping the future of customer experience. Apply To This Job Apply for this job