Experienced Full Stack Customer Support Representative – Premium Client Services

Are you ready to embark on a thrilling journey with arenaflex, a world-renowned leader in the aviation industry? As a Premium Client Services Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring that every interaction with arenaflex is nothing short of remarkable. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, this is the perfect opportunity for you to take your career to new heights.

Introduction to arenaflex

arenaflex is a dynamic and innovative company that has been revolutionizing the aviation industry for decades. With a strong commitment to excellence, we strive to provide unparalleled customer experiences, fostering a culture of care, respect, and inclusivity. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Why You'll Love This Role

As a Premium Client Services Representative, you will be responsible for providing exceptional customer support to our most valued clients, ensuring that their needs are met with precision and care. You will be the face of arenaflex, representing our brand with integrity, empathy, and professionalism. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.

Key Responsibilities

* Provide premium customer support to clients, ensuring that their needs are met with precision and care

• Register clients and confirm their access to club(s) and lounge(s)
• Welcome clients by completing all visitor experience tasks (e.g., welcoming clients by name, ensuring identification is visible, providing Wi-Fi passwords, and asking how you can assist)
• Book and confirm flight reservations (e.g., using the semi-automated business audit climate [SABRE], Qantas Wise Keypad [QIK])
• Review premium clients for their flights (e.g., flight changes, rebooking, identification check swipe)
• Screen trips to identify boarding times, delays, or disruptions to best accommodate client needs
• Issue client tickets (e.g., day of departure, reissues, future tickets)
• Cancel traveler reservations, as requested
• Add clients to priority lists (e.g., updates, reservations)
• Provide timely resolution of client travel issues
• Contact higher levels of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary
• Archive client issues in the traveler name record (PNR)
• Perform club enrollment or sales activities (e.g., Admiral's Club, credit card enrollments)
• Coordinate all services provided to top-tier status clients (e.g., Attendant Key program and Five Star service)
• Assist top-tier status clients (e.g., Attendant Key, Five Star Individuals) as they move through terminals
• Assist clients with their belongings, as necessary
• Monitor or maintain the presence of the lounges or clubs (e.g., through lead of walk-throughs)
• Communicate with colleagues to ensure food and beverages are provided to club and lounge clients consistently
• Supervise the activities of colleagues providing services (e.g., catering, sanitation) to the club(s) and lounge(s)
• Assist clients with technology provided in the club(s) or lounge(s)
• Hold meeting rooms (e.g., 60 minutes) for same-day travel requests
• Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings)
• Complete open or close procedures for club(s) and lounge(s)
• Address escalated client issues or concerns
• Direct alcohol stock review with drink colleague (at certain airports)
• Screen KeyStar system to organize proper services for clients (e.g., government officials, OneWorld, Attendant Key, FiveStar) (at certain airports)
• Report to site on time, as scheduled, and at your assigned station or area, including required overtime, varying shifts, weekends, and holidays
• Complete task-critical preparation phases
• Adhere to company policies, procedures, and performance standards
• Wear attire as required by company policy
• Comply with applicable laws (e.g., TSA, FAA)
• Utilize various internal resources/systems, including during client interactions

What You'll Need for Success

* Bachelor's degree

• Bilingual language skills required in certain areas
• Must satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
• Must be able to obtain necessary airport power and US Customs security identification, if relevant
• Ability to exhibit exceptional customer service and client commitment in a culture of hospitality
• Capacity to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and client care
• Excellent interpersonal skills/relationship skills with ability to connect genuinely with all levels of management and public contact
• Service-oriented and self-motivated with a high level of impressive skill
• Willingness to attend training courses in Dallas/Fort Worth, Texas
• Previous customer service experience strongly preferred
• Well-groomed and professional appearance
• Excellent communication skills
• Previous travel industry experience preferred
• PC experience preferred
• Strong organizational and regulatory abilities required
• Ability to work irregular and extended hours, including weekends and holidays
• Willingness to answer to manage a regular and flexible schedule

What You'll Get

* Enjoy all that arenaflex has to offer: + Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. + Health Programs: We want you to be your best self - that's why our health programs give you the right tools, resources, and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

• Be yourself at arenaflex

From the colleagues we recruit to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Representative Business Asset Groups are centered on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Be yourself at arenaflex. Apply!

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job