Experienced Amazon Customer Service Associate – E-commerce Operations and Logistics Specialist at arenaflex

At arenaflex, we're a dynamic and innovative company that's revolutionizing the clean beauty space with our commitment to developing luxurious, aromatherapeutic products that are better for you and better for the planet. As a leader in the industry, we're constantly pushing boundaries and challenging industry standards. Our team is comprised of highly motivated and dedicated experts who are passionate about creating a more sustainable and effective skincare experience. We're now seeking an experienced Amazon Customer Service Associate to join our Digital Team at arenaflex. This role will be an integral part of our e-commerce operations and logistics, working closely with our 3PL, Amazon agency, and VP of E-Comm to drive growth and success on the Amazon platform. As a key member of our team, you'll have the opportunity to bring your Amazon expertise to the table and help shape our strategy and vision.

About this Role:

As an Amazon Customer Service Associate at arenaflex, you'll be responsible for managing end-to-end Amazon POs within Vendor Central and our Warehouse Management System (WMS). You'll work closely with our 3PL to ensure that inventory is stocked and ready to meet Amazon's forecast, and that all orders are fulfilled on-time and in-full. Your expertise will be essential in ensuring that our Amazon business runs smoothly and efficiently, and that we're able to deliver best-in-class operational support to our customers.

Key Responsibilities:

* Manage end-to-end Amazon POs within Vendor Central and our WMS, from receiving through labeling, pick up appointments, and PO tracking post-shipment.

• Ensure that our 3PL is stocked with ample inventory to meet Amazon's forecast, and work closely with our Operations team to transfer inventory as needed to fulfill Amazon POs on-time and in-full.
• Provide weekly reporting on Amazon PO status to inform our internal team and 3PL of necessary next steps, including shipped PO revenue and outstanding pickup revenue, orders that did not get picked up, upcoming pick up appointments, and any shorted or canceled orders.
• Inform and input into Standards of Procedure for PO processing, inventory management at 3PL, and reporting.

Qualifications:

* 2-3 years of experience working within Amazon Vendor Central and a 3rd party WMS, manually handling Amazon POs from receipt/confirmation to ASNs.

• Experience working with Vendor Central order processing via SPS Commerce and ERP system preferred.
• 3 years of experience interfacing directly with 3PL fulfillment team required.
• 2-3 years of proven record reporting on order & fulfillment KPIs and tracking key metrics to ensure orders are shipped on-time and in-full.
• Proven track record of working within Standards of Procedure and building your own processes where none exist.
• Proven understanding of inventory lead time management & forecasting, with a proven ability to use a forecast to inform inventory stock status to identify out of stock risk in advance.
• Self-starter who actively looks for opportunities to improve operating practices to streamline processes.
• Highly organized, with the ability to keep track of lots of information at once in a structured way that can be easily explained and shared with others.
• Detail-oriented, with a passion for seeing things through from start to finish.

What We Offer:

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative company that's leading the way in the clean beauty space.
• Collaborative and supportive team environment.
• Professional development and growth opportunities.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• Recognition and rewards for outstanding performance.

Why Join arenaflex?

At arenaflex, we're passionate about creating a more sustainable and effective skincare experience. We're committed to innovation, excellence, and customer satisfaction. Our team is comprised of highly motivated and dedicated experts who are passionate about making a difference. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then we'd love to hear from you.

How to Apply:

If you're a motivated and experienced Amazon Customer Service Associate who is passionate about e-commerce operations and logistics, then we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunities Employer:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to diversity and inclusion, and we're proud to be an employer of choice for people from all backgrounds.

Contact Us:

If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply To This Job Apply for this job