Experienced Entry Level Customer Support Specialist – Supply Chain Call & Contact Center

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're seeking an experienced Entry Level Customer Support Specialist to join our dynamic team. If you're a customer-centric individual with a passion for delivering world-class support, we want to hear from you!

About arenaflex

arenaflex is a pioneering organization that's shaping the future of customer support. With a strong commitment to innovation and excellence, we're dedicated to providing our customers with unparalleled experiences. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers. As a valued member of our team, you'll have the opportunity to work with cutting-edge technology, collaborate with a diverse group of professionals, and contribute to the growth and success of our organization.

The Role

We're seeking an experienced Entry Level Customer Support Specialist to join our Supply Chain Call & Contact Center team in Dallas, TX. As a key member of our team, you'll be responsible for providing superior customer service to end-users, responding to customer inquiries, and resolving issues related to commercial aircraft spare parts orders. This role requires a strong willingness to learn, excellent communication skills, and a passion for delivering world-class customer support.

Responsibilities

As an Entry Level Customer Support Specialist, you'll be responsible for:

• Retrieving, researching, and resolving specific customer emails and Service Requests
• Entering, tracking, monitoring, and coordinating customer order delivery requirements
• Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
• Advising customers regarding order status, changes, or improvements of orders and following up with customers on issues related to their accounts
• Managing multiple orders and research lists for specific customers
• Researching and analyzing data to identify trends/issues regarding specific customers
• Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Requirements

To be successful in this role, you'll need:

• 1+ years of experience in customer service or a support organization
• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

Nice-to-Haves

While not required, the following skills and experiences would be beneficial:

• 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment
• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and rewarding. As a member of our team, you'll have the opportunity to:

• Work with a talented and diverse group of professionals
• Contribute to the growth and success of our organization
• Develop your skills and expertise through ongoing training and development programs
• Enjoy a comprehensive benefits package and competitive compensation
• Make a meaningful impact in the lives of our customers

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering world-class support, we want to hear from you! Apply now to join our dynamic team and take the first step towards a rewarding career with arenaflex. Apply Now Don't miss this opportunity to join a leading innovator in the industry and make a meaningful impact in the lives of our customers. Apply now to become a part of our team and start your journey with arenaflex! Apply for this job