Experienced Customer Success Consultant – Atlanta – arenaflex – Atlanta, GA

Join arenaflex, a leading provider of innovative software solutions, as we continue to revolutionize the way healthcare organizations manage their schedules and operations. As a Customer Success Consultant, you will play a vital role in ensuring the success of our customers by delivering exceptional service, implementing best practices, and driving maximum value from our solutions.

About arenaflex

arenaflex is a fast-growing software company that has been recognized as one of the top 100 software companies in the industry. We have received numerous awards and accolades, including being named a Best in KLAS, a GA Fast 40, and a Deloitte Technology Fast 500 company. Our company culture is employee-centric, with a focus on innovation, collaboration, and customer satisfaction.

Job Summary

As a Customer Success Consultant, you will be responsible for working with customers to define their requirements, implement our solutions, and ensure they achieve maximum value. You will be the primary point of contact for our customers, providing exceptional service, support, and guidance to help them achieve their business outcomes. You will also be responsible for identifying and escalating potential risks, upsell opportunities, and customer health risks, and working with our leadership team to develop solutions and action plans.

Responsibilities

* Adhere to all company policies, arenaflex workflows, and time-entry requirements

• Consistently manage Salesforce and arenaflex platforms, including maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in arenaflex
• Communicate effectively with colleagues, direct supervisor, and other leadership within expected, reasonable time frames
• Maintain a professional and positive attitude in all customer and company interactions, both internal and external
• Manage customer reworks by developing a clear timeline for completion
• Maintain proper internal and external communications to ensure all necessary parties remain aware of implementation goals and project timelines
• Understand and address customer needs and pain points during Kick-Off and maintain appropriate documentation
• Quickly identify and escalate any potential risks to your project implementations
• Ensure that automation, configurations, standardizations, and best practices are accurately completed on time to meet customer expectations
• Leverage customer-facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload
• Maintain customer satisfaction by completing maintenance on time based on the customer requests
• Proactively identify inefficiencies and work with customer to develop solutions
• Monitor usage, identify lack of product use, and escalate to leadership as necessary
• Act as the voice of the customer by using feedback to escalate product and process changes
• Capitalize on upsell opportunities (TTCM, Insights, Room Management, Expansion, additional add-ons) if available and beneficial for customer
• Execute renewal process to identify if customer plans on renewing before invoice is sent
• Identify any possible customer health risks and work with supervisor on action plan to ensure customer renewal
• Complete other duties as directed by a member of arenaflex management/leadership

Knowledge, Skills, and Abilities

* Strong critical thinking and problem-solving skills

• Demonstrates excellent written and verbal communication
• Excellent collaboration skills; works well under the direction of others and collaborates well with peers
• Able to successfully complete the SuccessCOACHING Level 1 and Level 2 program within the first year of employment
• Fluent in English, US Citizen, and excellent communication skills
• Able to learn, design, and implement customer requirements
• An upbeat and patient personality
• Ability to explain a concept in multiple ways
• Enjoys analytical problem-solving
• Bachelor's degree required, 0-1 years of experience

Requirements

* Ability to travel up to 50% of the time

• Competitive salary and bonus eligibility
• 401(k) employer match
• Great benefits and culture, including full health and dental, employee-centric work culture, 3 "Flex Hours" per week, relaxed vacation policy, company outings, Costco membership, and casual dress
• Opportunity to be part of a fast-growing software company with hundreds of customers and thousands of users around the world

Why Join arenaflex?

* Competitive salary and bonus eligibility

• Great benefits and culture
• Opportunity to be part of a fast-growing software company
• Collaborative and innovative work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business outcomes, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job