Experienced Customer Service Representative – Phone and Chat Support for arenaflex Members

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our U.S. Member Service Center team, you'll play a vital role in providing top-notch support to our valued customers. If you're passionate about delivering friendly, efficient, and personalized service, we want to hear from you!

About arenaflex

arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're committed to helping our members save time and money while enjoying the convenience of shopping from the comfort of their own homes. Our Oklahoma City office is a hub of activity, with a team of dedicated professionals working together to ensure that every customer interaction is a positive one.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional support to arenaflex members via phone and chat. You'll be the face of our company, answering questions, resolving issues, and advocating for our members in a friendly and efficient manner. If you're a people person with excellent communication skills and a passion for problem-solving, we want to hear from you!

Key Responsibilities

* Answer a high volume of incoming phone calls and/or member-facing chats, providing timely and accurate responses to customer inquiries

• Determine member needs and provide appropriate solutions, including answering general product questions and researching complex situations regarding online orders, tracking, and deliveries
• Consider and offer compensations as necessary to ensure customer satisfaction
• Operate as the liaison between arenaflex customers, vendors, buying, and operations staff to resolve issues and improve customer experiences
• Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
• Apply problem-solving and critical thinking skills to resolve order/product/delivery issues and improve customer satisfaction

Required Skills and Qualifications

* High School Diploma or GED preferred

• Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
• Previous customer service experience preferred
• Knowledge/Skills:

+ Customer Service + Computer literacy + Professional business writing + Proficiency with typing (Minimum typing speed of 30 wpm) + Excellent communications skills

• Ability to work a flexible schedule, including weekends and split days off

Recommended Skills and Qualifications

* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through

• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Ability to demonstrate learning and decision-making skills
• Strong time management skills
• Bilingual capabilities a plus

Inclusive Hiring Practices

At arenaflex, we're committed to creating a diverse and inclusive workplace that welcomes and values all qualified applicants. We're an equal opportunity employer and consider all qualified applicants equally without regard to:

• Race
• Color
• Religion
• Sex
• Sexual orientation
• Gender identity
• National origin
• Veteran status
• Disability status
• Disability accommodations
• Inclusive of minority and disadvantaged groups
• LGBTQ+ friendly workplace
• Age-inclusive
• Diversity and inclusion training or programs
• Paid time off

Benefits and Compensation

* Competitive hourly rate: $20.50 - $30.90 per hour

• 24 - 40 hours per week
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + Paid time off + Vision insurance

• Shift: Evening shift

Work Environment and Culture

Our Oklahoma City office is a dynamic and fast-paced environment that's dedicated to delivering exceptional customer experiences. We're a team of passionate professionals who are committed to making a difference in the lives of our members. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we want to hear from you!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees. Apply for this job