Experienced Full Stack Product Manager – Customer Service Innovation at arenaflex

Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an accomplished Full Stack Product Manager to join our Customer Service Innovation team and lead the development of our contact center stage.

About arenaflex

arenaflex is a leading innovator in the entertainment industry, with over 200 million subscribers worldwide. Our mission is to provide an unparalleled viewing experience, and our Customer Support team is at the forefront of this effort. We're not just a company – we're a community of passionate individuals who are dedicated to making a difference in the lives of our customers.

Job Summary

As a Full Stack Product Manager at arenaflex, you'll be responsible for leading the development of our contact center stage, working closely with cross-functional teams to deliver a world-class customer experience. You'll have the opportunity to wear multiple hats, from product development to stakeholder management, and drive business growth through data-driven decision making.

Key Responsibilities

* Provide product management leadership to our contact center stage, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.

• Assist in defining strategy, capture requirements, explain prioritization, identify risks and obstacles, deliver, and create a roadmap.
• Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Oversee integrations and adoption of product features through close cooperation with our design and data science teams as well as external solution providers or consulting firms.
• Identify differences in support expectations in various regions around the world, and designer experience in like manner.
• Grow product management responsibility to other tools as business needs present.
• Represent the unique arenaflex culture.

What We're Looking For

* 3+ years of experience in product management for consumer or inward-facing products.

• Ability to make tough decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and support experience.
• Proven track record of executing projects that quantifiably improved customer and support experiences.
• Hierarchical leadership and influence without authority
• Exceptional written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative organizations cross-functionally is critical
• Ability to motivate, inspire, and lead designers and architects.
• Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
• Related experience focusing on Customer care
• Experience working on global products is also beneficial

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a leading innovator in the entertainment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Collaborative and supportive team culture

How to Apply

Ready to join our team? Click the "Apply Now" button below to submit your application. We can't wait to hear from you!

Application Process

* Click the "Apply Now" button below to submit your resume and cover letter.

• Our team will review your application and contact you if we'd like to schedule an interview.
• If selected, you'll participate in a series of interviews with our team to discuss your qualifications and experience.
• If you're the right fit for our team, we'll extend an offer to join arenaflex!

Apply Now

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job