Immediate Hiring: Customer Support/Data Entry Representative – Remote Opportunity

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy working with diverse stakeholders? If so, we invite you to join arenaflex as a Customer Support/Data Entry Representative. This exciting opportunity offers a fully remote role, providing you with the flexibility to work from anywhere while contributing to the success of our innovative team.

About arenaflex

arenaflex is a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to support the patient journey by delivering exceptional customer experiences and driving business growth. With a strong focus on quality, production, and turnaround standards, we strive to make a meaningful impact in the lives of patients and healthcare professionals.

Job Summary

As a Customer Support/Data Entry Representative, you will play a vital role in handling inbound and outbound customer service inquiries, reviewing and assessing incoming referrals, and creating patient records in our database system. You will work closely with patients, prescribers, insurance companies, and internal partners to understand and resolve problems in a timely manner. Your excellent communication skills, attention to detail, and ability to multitask will enable you to excel in this dynamic role.

Primary Duties and Responsibilities

• Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and research and resolve problems in a timely manner.

• Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals.
• Initiate outbound telephone calls to patients for various reasons, such as collecting additional information or explaining the outcome of a benefit investigation.
• Make outreach to prescribers via phone, facsimile, or mail to request additional information or provide benefit outcomes.
• Attach incoming facsimile images to new or existing patient records.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies to ensure corrective action is pursued accordingly.
• Generate letters and brochures for patients, prescribers, or partners.
• Document the outcome of all interactions associated with the patient record into the database system.
• Adhere to quality, production, and turnaround standards associated with the assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
• Perform other duties as assigned, including adapting to changing priorities and deadlines.

Qualifications

Experience and Educational Requirements

• High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
• Knowledge of medical terminology is preferred but not required.

Minimum Skills, Knowledge, and Ability Requirements

• Detail-oriented with excellent analytical skills, verbal and written communication skills, and demonstrated ability to communicate with others at all levels.

• Ability to multitask, independently prioritize, and meet deadlines in a high call volume environment.
• Excellent interpersonal and customer service skills with a focus on customer satisfaction.
• Ability and initiative to work independently or as a team member.
• Ability to problem-solve and adapt to a dynamic work environment.
• Ability to learn quickly and type at least 35 words per minute.
• General computer knowledge, including proficiency in Microsoft Office applications.

Work Environment and Schedule

• The work environment is usually moderate, with occasional overtime required.

• Must be flexible on schedule and hours, with a willingness to work weekends if required to meet company demands.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits and Perks

• Competitive salary

• Opportunity to work in a dynamic and innovative industry
• Flexible remote work arrangement
• Ongoing training and development opportunities
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin. Apply for this job