Experienced Customer Service Associate II - Hybrid Role at arenaflex

Unlock Your Potential in a Dynamic Customer Service Environment

Are you a customer service professional looking for a new challenge? Do you thrive in fast-paced, goal-oriented environments where you can make a real impact? Look no further than arenaflex, a leading wholesale distributor of security and low-voltage solutions in North America. As a Customer Service Associate II, you'll be at the forefront of delivering world-class customer service to our valued clients, working closely with our Central Sales Group Customer Care team to drive results and exceed expectations.

About arenaflex

arenaflex is a subsidiary of Resideo Inc, a global leader in critical comfort and security solutions. With a rich 130-year heritage, we've built a reputation for excellence in the industry, serving over 110,000 professionals through our extensive network of distributors, including our ADI Global Distribution business. Our commitment to innovation, customer satisfaction, and team member development has earned us a spot as one of the top players in the market.

Join a Culture of Performance and Growth

At arenaflex, we believe that our people are our greatest asset. That's why we invest in their development, providing opportunities for growth and advancement within our global business. Our culture is built on the principles of performance, customer service, team member development, and endless opportunities. If you're looking for a dynamic work environment where you can make a real difference, we want to hear from you.

Key Responsibilities

As a Customer Service Associate II, you'll be responsible for:

• Providing world-class customer service to all clients, responding to inquiries via incoming phone calls, and resolving issues in a timely and professional manner
• Assisting customers with account inquiries, order placement, returns, quotes, and other requests
• Exhibiting a deep understanding of arenaflex products, systems, and procedures
• Listening attentively to customer needs and concerns, and providing solutions that meet their expectations
• Accurately inputting customer data and leaving detailed notes for future reference
• Utilizing resources and multi-tasking to meet customer needs and exceed expectations
• Meeting monthly Key Performance Indicators (KPIs) and adhering to schedule adherence guidelines

Requirements

To succeed in this role, you'll need:

• Strong verbal and written communication skills, with the ability to communicate effectively with customers and colleagues
• At least 1 year of customer service experience, with a proven track record of delivering exceptional results
• Ability to work full-time hours between 8am-8pm ET, with flexibility to adapt to changing business needs
• Strong technical skills, including proficiency in Microsoft Office products and experience with Epicor Prophet 21 and Salesforce
• Bilingual abilities are a plus, but not required

What's in it for You?

As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits package, including medical, dental, vision, commuter benefits, pet insurance, and 401k participation from Day 1
• Accrued vacation time, paid holidays, and parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Monday to Friday working hours, with no weekends
• Opportunities to progress within a global business and develop your skills and expertise

Why arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our people are our greatest asset, and we invest in their development to ensure they have the skills and expertise needed to succeed. If you're looking for a dynamic work environment where you can make a real difference, we want to hear from you.

How to Apply

If you're ready to take your customer service career to the next level, apply today! Visit our website to learn more about our company culture, benefits, and job opportunities. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for people with disabilities. If you require a reasonable accommodation to apply for a job, please use our Contact Us form for assistance.

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