Seasonal Customer Support Tax Expert – Remote – arenaflex in Chicago, Illinois

Join arenaflex, a leading advisory CPA firm, as a Seasonal Customer Support Tax Expert and be part of a dynamic team that provides exceptional tax support and advice to customers across the country. As a key member of our team, you will leverage your expertise in tax preparation, technology troubleshooting, and resolving tax issues to deliver an outstanding customer experience.

About arenaflex

arenaflex US, LLP is a leading advisory CPA firm that provides clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. As an independent member of arenaflex International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion, we are committed to delivering exceptional service and expertise to our clients.

About the Role

This is a seasonal position, beginning January 2024 and ending April 2024. If you are interested in seasonal work and have a minimum of 2 years tax preparation experience, we'd love to speak with you about joining our incredible team at arenaflex! As a Customer Support Tax Expert, you will provide tax support and advice over video, phone, and chat, helping customers work on returns through designated software. You are not preparing or filing returns directly. You'll be able to leverage your knowledge and skills to ensure an excellent customer experience using your expertise in tax preparation, technology troubleshooting, and resolving tax issues.

Responsibilities

* Provide individualized troubleshooting, tax advice, and preparation assistance through video-enabled software and chat support by utilizing defined practices, procedures, and company policies

• Deliver accurate tax advice to customers in easy-to-understand terms by utilizing recommended research materials, professional resources, and team support
• Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns
• Analyze and research a variety of tax matters to determine an appropriate course of action for customers
• Utilize audio/visual tools to communicate with customers and provide exceptional customer service

What You'll Enjoy

* Working in a dynamic and fast-paced environment with a team of tax experts

• Providing exceptional customer service and support to customers across the country
• Leveraging your expertise in tax preparation, technology troubleshooting, and resolving tax issues to deliver an outstanding customer experience
• Collaborating with a team of professionals to deliver exceptional service and expertise to clients
• Opportunities for professional growth and development in a leading advisory CPA firm

Qualifications

* Minimum of two (2) seasons of tax preparation experience, with a minimum of 30 tax returns prepared each year

• Prior tax preparation experience in a tax practice or retail setting
• College degree a plus, but not required
• Knowledge of tax laws, tax concepts and familiarity with the form 1040 and all schedules
• PTIN is required (can be obtained online)
• Willingness to utilize audio/visual tools to communicate with customers
• Strong problem-solving and research skills, and the ability to quickly use online resources to find answers
• Well-developed technical troubleshooting skills

Additional Information

* For California, Colorado, New York, and Washington: The compensation range for this role is $23 to $27. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

• arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
• arenaflex is committed to providing a work environment that is inclusive and respectful of all employees. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you are a motivated and experienced tax professional looking for a seasonal opportunity, please submit your application through our website. We look forward to hearing from you!

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that values teamwork, innovation, and customer service. Our team is committed to delivering exceptional service and expertise to our clients, and we are looking for talented professionals who share our values and passion for tax preparation and customer support.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for professional growth and development to our employees. As a Seasonal Customer Support Tax Expert, you will have the opportunity to work with a team of experienced tax professionals, learn from their expertise, and develop your skills and knowledge in tax preparation, technology troubleshooting, and resolving tax issues.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $23 to $27, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement savings plan, and paid time off.

Conclusion

If you are a motivated and experienced tax professional looking for a seasonal opportunity, we encourage you to apply for this role. arenaflex is a dynamic and fast-paced environment that values teamwork, innovation, and customer service. We are committed to delivering exceptional service and expertise to our clients, and we are looking for talented professionals who share our values and passion for tax preparation and customer support. Apply for this job