Experienced Seasonal Customer Connection Representative II – Work-From-Home Opportunity at arenaflex
About arenaflex
arenaflex is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com, and Diamonds Direct. We are a people-first company, and our core value is at the heart of everything we do, from empowering our valued team members to collaborating with our customers to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion, and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
Job Summary
arenaflex is now hiring Seasonal Customer Connection Representatives II for our Work-From-Home program. As a Seasonal Customer Connection Representative II, you will be responsible for providing exceptional customer service to our valued customers through various channels, including phone, store chat, and live person chat. This is a seasonal, full-time and part-time opportunity to work from home and be part of our dynamic team.
Key Responsibilities
- Provide exceptional customer service through various channels, including phone, store chat, and live person chat.
- Assist both internal and external customers with sales and/or service inquiries.
- Serve as our customer’s initial point of contact when reaching out to the Customer Connection Center for sale or service assistance.
- Gather important data, research issues, and formulate the appropriate Customer First Resolution to support our continued growth as the world’s largest retailer of diamond jewelry and delight our customers.
- Independently work towards providing Customer First Resolutions using the required arenaflex C3 systems and tools with support from the Leadership Team.
- Respond to inbound requests, including online orders, merchandise selection, and repairs.
- Use analytical/decision-making to gather important data, research issues, and formulate the appropriate Customer First Resolution.
- Multi-task to meet or exceed established service level expectations in a high-volume, fast-paced environment.
- Embrace change and personal development.
Essential Qualifications
We are looking for individuals who are:
- Highly confident, proactive problem solvers who demonstrate strong ability to quickly navigate the internet.
- Embracing asking fact-finding questions and researching for the best resolution for both our company and the customer.
- Highly organized and effectively manage their time.
- Proficient in written and verbal communication through a variety of platforms, including Microsoft Teams.
- Empathetic and customer-focused in every way.
- Willing and able to empathize and acknowledge mistakes as well as authentically apologize to guests.
- Independent workers who enjoy a fast-paced environment.
- Have moderate to advanced technical proficiency with familiarity in Microsoft Suite, navigating web browsers, and using multiple screens while troubleshooting basic technical topics to resolve customer issues.
- Able to identify how to use the company websites for potential sales opportunities.
- Confident using basic negotiation skills for both sales and service.
- Required to work evenings and weekends.
- Able to provide their own high-speed internet, router/modem, and set up the equipment as needed.
- Willing to participate in cross-training sessions in various areas within the department.
- Are willing to be on camera for all training, cross-training, Teams, and Zoom meetings as needed.
Preferred Qualifications
We are looking for individuals who have:
- Previous customer service experience, preferably in a call center or retail environment.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including Microsoft Office and internet navigation.
- Ability to learn and adapt to new systems and processes quickly.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our team members and providing opportunities for growth and development. As a Seasonal Customer Connection Representative II, you will have the opportunity to:
- Develop your customer service and communication skills.
- Gain experience working in a fast-paced environment with multiple priorities and deadlines.
- Learn and adapt to new systems and processes quickly.
- Participate in cross-training sessions in various areas within the department.
- Be eligible for career advancement opportunities within the company.
Work Environment and Company Culture
As a Seasonal Customer Connection Representative II, you will be working from home, providing a safe and secure work environment, free of distractions for our customers. We offer a competitive starting hourly pay rate of $15.00 minimum and a premium for bilingual English-Spanish speaking employees. We also provide up to 5 weeks of mandatory paid full-time training and an outstanding employee discount program for jewelry purchases.
Compensation, Perks, and Benefits
We offer a competitive starting hourly pay rate of $15.00 minimum and a premium for bilingual English-Spanish speaking employees. We also provide:
- Up to 5 weeks of mandatory paid full-time training.
- An outstanding employee discount program for jewelry purchases.
- Select overtime opportunities during specific periods of the year to add additional pay to your check.
- A reward for referring family and friends who join our team as your reference.
How to Apply
If you are a motivated and customer-focused individual who is looking for a seasonal work-from-home opportunity, please apply today via Workday! Please be sure to include your resume and any relevant experience or qualifications.
Applicants selected for an interview can expect a virtual setting via Teams or Zoom. Further details will be provided at the time the interview is scheduled.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.