Experienced Customer Success Coordinator (Remote Eligible) – arenaflex – Oakland, CA

Are you a highly organized and customer-centric individual with excellent communication and technical skills? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex's Customer Success team as a Customer Success Coordinator. Reporting directly to the arenaflex Customer Success Manager, this role will serve as a primary point of contact to customers to ensure the successful execution of events and digital product sponsorships. About arenaflex arenaflex is a fast-growing media and events company that accelerates a just transition to a clean economy. Through events that galvanize, stories that amplify, and peer networks that bond, we define markets and advance opportunities at the intersection of business, technology, and sustainability. We are a passionate team of people that builds and empowers communities to confront the threats of climate change and solve the thorniest challenges of our time. Responsibilities As a Customer Success Coordinator at arenaflex, you will be responsible for:

Event Sponsorship Management

* Assist with the production and delivery of sponsor deliverables at events (both online and in-person) * Manage relationships with sponsors to ensure successful event participation and fulfillment of contract deliverables * Provide support to sponsors including program kick-off calls and virtual event platform training and troubleshooting * Support the delivery of post-event reports and attendee contact lists * Assist in maintaining the Sponsor Resource Center Google site, sponsor communication templates, and sponsor process documents for each event * Liaise with the arenaflex operations team as well as external venue staff and vendors to coordinate sponsor expo booths, breakout sessions, VIP meetings, receptions, and more * Oversee additional sponsor deliverables including website and onsite signage, ads, video interviews, and other custom event activities * Execute additional pre/post-event contract deliverables as needed

Digital Product Sponsorship Management

* Manage the production and delivery of digital product sponsorship programs including webcasts, sponsored articles, research reports, white papers, newsletter ads, podcast ads, and online ads * Manage project timelines, deliverables, reports, and communications with internal/external stakeholders * Oversee the delivery of sponsored webcasts including prep calls, promotional materials, day-of execution, and post-webcast follow up * Collaborate with sponsors, internal teams, and freelance writers to develop, publish, and promote sponsored articles, research reports, and white papers * Work closely with the marketing, customer success, and newsletter teams to create weekly newsletter shells and schedule corresponding ads * Communicate with sponsors and internal team members to schedule and run podcast ads and online ads * Leverage systems and technology platforms including arenaflex's CMS (Drupal), Google Ad Manager, Google Analytics, Marketo, Salesforce, and more * Execute additional digital product tasks as needed Requirements * 1-3 years of experience in customer service, event planning, marketing, or related role * Demonstrated ability to be customer-centric, detail-oriented, tech-savvy, and possess excellent verbal and written communication skills * Interest in working with clients to understand their goals and consistently meet or exceed them * Highly organized, process-oriented, resourceful, and collaborative while balancing multiple priorities * Take direction and seek input in a matrixed environment while being a team player * Travel to arenaflex conferences (3-4 per year) when in-person conferences can be safely produced * BA or equivalent preferred Preferred Qualifications * Experience with Drupal, Google Ad Manager, Google Analytics, Marketo, Salesforce, or Airtable is a plus * Customer service and/or event operations experience About Working at arenaflex arenaflex offers a culture that is collaborative, hardworking, and fun. Our office is located in the heart of downtown Oakland, California, just steps away from the 12th St. Oakland City Center BART and AC Transit lines. Currently, we are all working remotely from home. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all. Benefits and Compensation * Competitive employee benefits package including: + Full medical and dental benefits + Retirement savings options + Generous holiday schedule + Discretionary paid vacation time + Paid sick time + Two paid volunteer days per year + Reimbursement for home office expenses + Employee stock option plan * Salary range: $70,000 - $90,000 per year, commensurate with experience and qualifications * Opportunities for career growth and professional development How to Apply If you are a motivated and customer-focused individual who is passionate about sustainability and events, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply Now Equal Employment Opportunity arenaflex is an equal-opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, identity, or experience. Apply for this job