Experienced Customer Success Manager – Driving Customer Retention and Growth at arenaflex

At arenaflex, we're passionate about creating spaces that make people feel welcomed, informed, and connected. As a Customer Success Manager (CSM), you'll play a vital role in ensuring our customers achieve their core project objectives and find new ways to communicate with their audience. If you're a solutions-oriented individual who enjoys helping others solve their problems, we want to hear from you.

About arenaflex

arenaflex is a leading provider of digital signage solutions, empowering businesses to create engaging and dynamic experiences for their customers. Our software keeps content fresh through collaboration, dynamic playlists, data feeds, and scalable server software. With BrightSign, Apple TV, and Windows media player support, we're the industry leader in enterprise digital signage content management.

Our Story

Our journey began in 1997 when one of our founders was working for an audio-visual integrator. His job was to train teachers how to use multimedia authoring software to put the school lunch menu on the tube TVs that were hung in the hallways. This was a frustrating job because the teachers didn't understand how the software worked, leading to repeated training sessions. Our founder had an aha moment – it wasn't that the teachers weren't smart; it was that the tool wasn't made for them. This principle is still core to arenaflex over 20 years later. We're committed to making signage software that everyone can use.

Our Core Values

* Compassion: We believe in treating people with kindness, respect, and empathy. Our relationships are built on trust, and we strive to make a positive impact on the world around us.

• Clarity: We're committed to simplicity, accountability, efficiency, and scalability. We believe in clear communication and transparency in all our interactions.
• Continual Improvement: We're passionate about growth, learning, and self-improvement. We encourage experimentation, innovation, and a willingness to take calculated risks.

Job Summary

As a Customer Success Manager at arenaflex, you'll be responsible for developing and maintaining long-term relationships with our customers. You'll work closely with stakeholders and end-users to ensure they have the resources they need to be successful. Your goal will be to retain the highest level of customer retention possible and drive growth through strategic engagement and expansion opportunities.

Responsibilities

* Facilitate best practice onboarding meetings with new customers based on customer-specific goals.

• Engage and ensure all customers have the resources they need to be successful.
• Develop and maintain long-term relationships with stakeholders and end-users.
• Lead customer account review meetings to ensure the account is still meeting customer needs and identify expansion opportunities.
• Engage with customers strategically during their journey to keep a pulse on customer needs.
• Engage with customers as renewals approach to address any issues prior to renewal.
• Quote renewals and plan changes for direct customers.
• Facilitate and quote expansion opportunities.

Requirements

* Solid customer communications skills

• Ability to develop trusted relationships with various levels of an organization
• Strong written and verbal communication
• Attention to detail
• Team-orientated
• Facilitation skills
• Adjustable self-starter, willing to tackle challenges head-on
• Experience working in a SaaS environment
• Superb self-focused time management skills

What You'll Achieve in the First Six Months

* Become familiar with the arenaflex Cloud product and its core use cases through training and customer demonstrations.

• Develop a familiarity with arenaflex's CRM, quoting tools, and other associated customer management tools and basic tasks.
• Begin taking over day-to-day account management tasks and communicating with customers via standardized workflows.
• Start quoting renewals and expansions for customers.
• May begin assisting with Account Reviews and customer onboarding consultations.
• Begin taking full ownership of a subset of accounts at the guidance of your direct manager.
• Run customer calls, as necessary.
• May perform account reviews.

What We Offer

* Competitive salary: $60,000 - $67,000 per year

• 100% remote work
• Exempt job status (FLSA Administrative Exemption)
• 40 hours per week
• Review after 90 days
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package (including health, dental, and vision insurance, 401(k) matching, and more)

How to Apply

If you're a motivated and customer-focused individual who is passionate about driving growth and retention, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about how you can contribute to our team's success.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job