Customer Success Manager, PEO – Unlocking Global Opportunity for Every Person, Team, and Business

At arenaflex, we're not just building a platform – we're creating the infrastructure for the future of work. As the fastest-growing Software as a Service (SaaS) company in history, we're transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited both hiring and career opportunities. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. As a Customer Success Manager, PEO, you'll be at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

About arenaflex

arenaflex is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, arenaflex combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, arenaflex supports every worker type in 100+ countries – helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We're not just a company – we're a community that values diversity, inclusivity, and equal opportunities for all.

Why Join arenaflex?

As a Customer Success Manager, PEO, you'll have the opportunity to:

• Build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth
• Serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues
• Champion new products and capabilities to facilitate the expansion of each client's business with arenaflex
• Work with a highly collaborative, high-performance team that thrives in a fast-paced environment
• Drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work

Responsibilities

As a Customer Success Manager, PEO, your key responsibilities will include:

• Accounts: Managing a high volume of small spend accounts in either our SMB/MM or ENT segments
• Risk: Identifying and flagging risks that will lead to customer churn
• Relationships: Building relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Being the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Providing a high-quality experience to our customers on a day-to-day basis
• Coordinating with internal stakeholders to ensure timely response and completion of customer requests
• Driving adoption of platform features that will lead to a better customer experience and better retention

Requirements

To succeed in this role, you'll need:

• 2+ years of experience in a customer-facing role, preferably in a Professional Employer Organization (PEO) or related HR, payroll, and compliance functions
• Strong analytical foundation with the ability to manipulate and synthesize data
• Quantitatively inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets
• A strong desire to be in the technology space and a passion for building relationships with clients
• A reliable, motivated self-starter with a growth mentality and a passion for fast-paced environments
• A solid track record of achievement, with a history of delivering quantifiable business impact and assuming responsibilities
• Excellent communication and interpersonal skills, with the ability to work with multiple stakeholders
• A strong analytical foundation with the ability to manipulate and synthesize data

Preferred Qualifications

* Previous experience as a Customer Success Manager or in a related role

• Experience working with AI-powered tools and a fully owned payroll infrastructure
• Strong knowledge of HRIS, payroll, compliance, benefits, performance, and equipment management
• Experience working with global teams and managing relationships with clients across multiple time zones

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Diversity, Equity, and Inclusion

arenaflex is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

Accommodation Requests

We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.

Apply Now

If you're a passionate business builder at heart, with a strong desire to be in the technology space and a passion for building relationships with clients, we encourage you to apply for this exciting opportunity. Join our team and be part of the infrastructure for the future of work. Apply to this Job Apply for this job