Experienced Workforce Demand Planner – Call Center & Customer Care Expert with Amex, VISA, and Amazon Demand Planning Experience

Job Summary:

At arenaflex, we're on a mission to revolutionize the way we approach workforce management and customer care. As a seasoned Workforce Demand Planner, you'll play a pivotal role in driving our success by leveraging your expertise in sales and operations planning, data analytics, and dynamic workforce management. If you're a strategic thinker with a passion for delivering exceptional results, we want to hear from you.

About arenaflex:

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that transform the way businesses operate. Our team is comprised of talented professionals who share a common goal: to make a meaningful impact through their work. As a Workforce Demand Planner, you'll join a dynamic team that values collaboration, innovation, and continuous learning.

Job Responsibilities:

As a Workforce Demand Planner, you'll be responsible for:

• Developing and maintaining accurate workforce capacity planning models to ensure optimal staffing levels and efficient resource allocation
• Analyzing financial forecasts and creating operational forecasts to produce effective projections of inputs and capacity requirements
• Identifying trends and variances in input variables affecting the forecast and staff planning, and making recommendations to ensure accurate planning
• Collaborating with call center leaders to understand fast-changing business needs and planning risks, and developing effective capacity plans to meet demands
• Driving model improvements to maximize statistical confidence and operational accuracy, and supporting the flexibility and effectiveness of supporting models
• Providing business analytics and data gathering to support detailed modeling of Capacity Planning and metrics statistically confident projections
• Interfacing with stakeholders to communicate planning strategies and recommendations, and ensuring effective implementation of capacity plans

Essential Qualifications:

* 5+ years of experience in related sales and operations planning, with a strong background in data analytics and dynamic workforce management

• Proven experience in developing workforce capacity planning models and analyzing financial forecasts to create operational forecasts
• Broad end-to-end supply chain and operations process knowledge, with a focus on workforce management and customer care
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed recommendations
• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels

Preferred Qualifications:

* Experience working in a call center or customer care environment, with a focus on workforce management and capacity planning

• Knowledge of workforce management software and systems, such as Workforce Management (WFM) and Call Center Management (CCM)
• Certification in a related field, such as Certified Supply Chain Professional (CSCP) or Certified Analytics Professional (CAP)
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines

Skills and Competencies:

* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed recommendations

• Excellent communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
• Proven ability to work independently and as part of a team, with a focus on delivering results and meeting deadlines
• Strong business acumen, with a focus on understanding business needs and developing effective solutions
• Ability to adapt to changing priorities and deadlines, with a focus on flexibility and continuous learning

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Workforce Demand Planner, you'll have access to:

• Ongoing training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise
• A dynamic and supportive work environment, with a focus on collaboration and teamwork

Work Environment and Company Culture:

arenaflex is a remote-friendly company, with a focus on flexibility and work-life balance. As a Workforce Demand Planner, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of collaboration, innovation, and continuous learning, with a focus on delivering exceptional results and making a meaningful impact.

Compensation, Perks, and Benefits:

As a Workforce Demand Planner at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• A base salary of $80,000 - $100,000 per year, depending on experience
• Ongoing training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals in the field
• Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise
• A dynamic and supportive work environment, with a focus on collaboration and teamwork
• Flexible scheduling and remote work options, with a focus on work-life balance
• Access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply:

If you're a motivated and experienced Workforce Demand Planner with a passion for delivering exceptional results, we want to hear from you. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Contact Information:

Please include your personal email ID and phone number in your resume, and we'll be in touch to discuss your application. Apply for this job