Experienced Inbound Customer Service Retention Representative – Drive Customer Loyalty and Growth at arenaflex

Job Summary:

Join arenaflex, a leading provider of innovative solutions, as an Experienced Inbound Customer Service Retention Representative. In this dynamic role, you will play a critical part in driving customer loyalty and growth by resolving concerns, presenting value-added offers, and delivering exceptional customer experiences. If you're passionate about building strong relationships, driving results, and adapting to changing situations, we encourage you to apply.

About arenaflex:

arenaflex is committed to providing personalized attention for our associates, focusing on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We strive to make arenaflex an employer of choice and a great place to work. Our mission is to deliver innovative solutions that exceed customer expectations, and we're looking for talented individuals to join our team.

Position Overview:

As an Experienced Inbound Customer Service Retention Representative, you will be responsible for receiving inbound calls from customers with potential cancelation concerns. Your primary objective will be to resolve these concerns, present root cause-related offers, and retain the customer's business. You will use high-value saving techniques to meet product and service sales retention targets in a commission-driven environment. Your exceptional communication skills, problem-solving abilities, and adaptability will enable you to build strong relationships with customers, drive results, and deliver a close-loop customer experience.

Responsibilities:

* Receive inbound calls from canceling customers and resolve concerns to retain their business

• Provide immediate follow-up on customer complaints/concerns, setting proper expectations and next steps for the customer
• Escalate customer issues requiring extensive problem-solving to ensure a close-loop customer experience and learning opportunities for arenaflex
• Apply 5 Pillar Quality standards in accordance with the arenaflex QA Model
• Use save training and specialized offers to retain customers
• Notify customers and designated personnel of findings, adjustments, and recommendations, such as refunds, credits, or bill adjustments
• Update and maintain customer databases with accurate customer information and timely data entry
• Positively represent the arenaflex brand in all written and oral communications and correspondence

Competencies:

*

Customer Focus:

Build strong customer relationships and deliver customer-centric solutions

Drives Results:

Consistently achieve results, even under tough circumstances

Situational Adaptability:

Adapt approach and demeanor in real-time to match the shifting demands of different situations

Accountability:

Hold self and others accountable to meet commitments

Problem Solving and Decision Making:

Effectively analyze problems, identify solutions, and make informed decisions

Education and Experience Requirements:

* High school diploma or general education degree (GED); or up to one-year related experience and/or training, or an equivalent combination of education and experience

• At least 1 year of sales or 2 years of customer care experience
• Associate degree from a two-year college or technical school preferred

Knowledge, Skills, and Abilities:

* Ability to build customer relationships and provide customer service

• Knowledge and ability to cope with and resolve escalated customer service issues
• Conflict resolution skills
• Knowledge of company products and services
• Attention to detail and accuracy
• Written and verbal communication skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Mathematical skills to calculate figures and amounts, such as discounts, commissions, proportions, percentages, area, and volume
• Time management skills, including punctuality for on-time attendance
• Ability to prioritize, organize, and perform multiple tasks

Physical Demands & Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to:

• Sit, stand, and walk
• Use hands and arms to handle, feel, or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs. independently
• Stoop, kneel, crouch, or crawl

Working Conditions:

• Noise level: Low to moderate
• Adverse Conditions: Minimal

Ability to Speak, Read, and Write Fluently in English:

Ability to speak, read, and write fluently in English is required.

Work Location:

You MUST BE physically located in the United States while performing this job.

arenaflex's Commitment to Diversity and Inclusion:

arenaflex is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Compensation and Benefits:

arenaflex offers a competitive salary range of $27,669.00 - $51,188.00, based on qualifications, experience, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range, with the upper end reserved for candidates with extensive experience. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Equal Opportunity/Affirmative Action Employer:

arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. We encourage diverse candidates to apply to this position.

Disclaimer:

To view our disclaimer, please visit [arenaflex website].

Apply Now:

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex's dynamic team and contribute to our mission of delivering innovative solutions that exceed customer expectations. Apply for this job