Experienced Part-Time Customer Support Representative – Weekend Overnight Shift at arenaflex

At arenaflex, we're revolutionizing the way people connect and stay online. As the largest independent and highest-rated MDU-focused Internet Service Provider (ISP) in the country, we're committed to delivering remarkably fast, exceptionally reliable Internet service with unbeatable 99.99% uptime and uncommonly responsive customer support. Our name may be new to you, but we're dedicated to improving the way people get and stay online – today, tomorrow, and beyond.

Join the arenaflex Team

We're seeking part-time phone support specialists to join our team on a weekend overnight shift (approximately 10pm-7am Friday and Saturday nights). As a Customer Support Representative at arenaflex, you'll play a vital role in supporting our customers with Gigabit Internet services. If you have a basic understanding of computer hardware, software, and wireless routers, and a strong interest in computers/networking along with customer service skills and experience, we're willing to train advanced skills.

Essential Duties and Responsibilities

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Configuring and troubleshooting wired and wireless network issues for customers over the phone
• Recognizing and understanding how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones, and more
• Providing a high level of customer service, educating customers on the use of products and services, and recommending products and services to meet customer needs
• Conducting follow-up calls to customers with recent completed service requests or calls
• Replying to customer email inquiries
• Working with customers to sign up for new service and resolve basic billing issues
• Troubleshooting advanced networking protocols within the company network

Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent education
• Previous networking or telephone customer service/support experience
• A basic understanding of computer hardware and software and consumer wireless routers
• High ethical standards, a strong work ethic, and an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
• The ability to solve problems with patience and a positive approach
• Self-motivation, attention to detail, and organization with the ability to work efficiently to meet deadlines

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in computer hardware, software, and wireless routers
• Familiarity with customer relationship management (CRM) software
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have opportunities to:

• Develop advanced skills in computer hardware, software, and wireless routers
• Participate in ongoing training and professional development programs
• Collaborate with cross-functional teams to resolve complex customer issues
• Take on additional responsibilities and contribute to the growth and success of the company

Work Environment and Company Culture

At arenaflex, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on:

• Respect and empathy for our customers and colleagues
• Open communication and collaboration
• Continuous learning and professional development
• Recognition and reward for outstanding performance
• A commitment to diversity, equity, and inclusion

Compensation and Benefits

As a part-time Customer Support Representative at arenaflex, you'll enjoy:

• A competitive hourly rate of $16-$18 per hour
• Bonus opportunities based on performance
• Part-time sick leave
• Opportunities for career growth and advancement
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you're passionate about delivering exceptional customer service and have a strong interest in computers/networking, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

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About arenaflex

arenaflex is a leading Internet Service Provider (ISP) dedicated to delivering remarkably fast, exceptionally reliable Internet service with unbeatable 99.99% uptime and uncommonly responsive customer support. As the largest independent and highest-rated MDU-focused ISP in the country, we're committed to improving the way people get and stay online – today, tomorrow, and beyond. Apply for this job