Phone & Data Entry Specialist – arenaflex – Texas

At arenaflex, we're revolutionizing the way healthcare facilities connect with essential workers. As a Phone & Data Entry Specialist, you'll play a vital role in bridging the gap between nurses and healthcare facilities, ensuring that our frontline workers have the support they need to provide exceptional care. Join our dynamic team and become part of a critical mission that's changing the face of healthcare.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. With a strong commitment to excellence and a passion for making a difference, we're dedicated to connecting healthcare facilities with the best talent in the industry. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional service and support to our clients and partners.

Job Summary

As a Phone & Data Entry Specialist, you'll be responsible for navigating online platforms to verify nurses' credentials, following up with clients to confirm their credentials, and handling follow-up phone calls to ensure that our clients have the support they need. You'll work closely with our team to provide exceptional customer service, ensuring that our clients receive the highest level of support and care.

Responsibilities

* Manage large amounts of inbound or outbound calls in a timely manner

• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Perform Data Entry and Customer Service skills
• Be able to navigate on-line efficiently
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Qualifications

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment and Software Requirements

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Work Environment and Company Culture

* Work-at-home opportunity for individuals living in the state of Texas

• Bring Your Own Device (BYOD) or equipment can be sent to you option
• Flexible work schedule with shifts between 7:00am-9:00pm (CST)
• Paid training program with a comprehensive onboarding process
• Collaborative and dynamic work environment with a team of dedicated professionals
• Opportunities for career growth and professional development

Compensation and Benefits

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 7:00am-9:00pm (CST) Work Days: Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
• One overnight shift 9p-8a (4x10s Wed-Sat)
• Paid training program: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
• Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)

How to Apply

If you're a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and career advancement.

Disclaimer

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. arenaflex reserves the right to modify or change job responsibilities at any time.

Apply Now!

Don't miss this opportunity to join our dynamic team and make a difference in the lives of our clients and partners. Apply now to become a Phone & Data Entry Specialist at arenaflex! Apply Now! Apply for this job