Experienced Full Stack Customer Support Analyst – Banking Application Support

At arenaflex, we empower community banks and our people to thrive – together. As a growing company of passionate, talented, and driven individuals, we're committed to delivering purpose-built solutions that make technology work for community banks, not the other way around. We're seeking an experienced Full Stack Customer Support Analyst to join our diverse and skilled Customer Support team, providing banking application support to arenaflex bank customers.

Job Summary:

As a Full Stack Customer Support Analyst, you'll be the go-to expert for banking application support, answering questions via phone and email, resolving issues, and providing training to our customers. You'll work closely with our Director of Customer Support and collaborate with other teammates across the company to deliver exceptional support experiences. If you have a background in the banking industry and experience with banking application software, we want to hear from you!

Key Responsibilities:

* Provide banking application support to arenaflex bank customers via phone and email, resolving issues and answering questions about banking applications and functions.

• Troubleshoot and resolve complex issues related to banking software support, working closely with customers and internal teams to ensure timely resolution.
• Collaborate with the implementation team to ensure smooth deployment of new software releases for applications responsible for supporting bank processing.
• Document resolutions in a central location for knowledge sharing internally and with customers, ensuring that best practices and solutions are captured and shared.
• Participate in bank conversion/merger/acquisition teams as needed, providing support and expertise to ensure a seamless transition.
• Assist with Major Projects and Initiatives as assigned, working closely with cross-functional teams to deliver exceptional results.
• Analyze and evaluate service requests to identify trends and make recommendations for process improvements.
• Other duties as assigned by the Director of Customer Support.

Knowledge and Skills:

To succeed in this role, you'll need to possess the following skills and qualifications:

• Strong analytical and troubleshooting abilities, with a keen eye for detail and a passion for problem-solving.
• Understanding of Fiserv Premier and Fiserv ancillary software, or the capacity to learn it quickly.
• Familiarity with item processing or the ability to learn it.
• Excellent verbal and written communication skills, with the ability to communicate complex technical information to customers and internal teams.
• Ability to work independently, with minimal supervision, and manage multiple tasks and projects with accuracy and attention to detail.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Ability to take ownership and accountability for issues, working closely with customers and internal teams to ensure timely resolution.
• Motivated, independent learner, with a passion for continuous learning and professional development.
• Ability to work effectively in a team-oriented, collaborative environment, with a focus on delivering exceptional results.

Qualifications:

To perform this job successfully, you'll need to meet the following qualifications:

• Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent.
• Three (3) years prior experience in the bank/financial industry desired.
• Three (3) years prior experience in direct client support desired.
• Prior experience with Fiserv Premier Deposit & General Ledger Core banking software desired.

Work Environment:

As a Full Stack Customer Support Analyst, you'll work in a fast-paced, dynamic environment that's passionate about delivering exceptional support experiences to our customers. You'll be part of a diverse and skilled team that's committed to empowering community banks and our people to thrive – together.

Benefits:

At arenaflex, we offer a comprehensive benefits package that includes:

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Birthday PTO
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

Why Join arenaflex?

At arenaflex, we're passionate about empowering community banks and our people to thrive – together. We believe in:

• Putting people first in our decisions and actions
• Delivering purpose-built solutions that make technology work for community banks
• Encouraging confidence in each other and delivering solutions that make our customers confident with us
• Fostering a culture of engagement, creativity, and problem-solving
• Investing in our employees' growth and development

If you're passionate about delivering exceptional support experiences and empowering community banks, we want to hear from you! Apply now to join our team as a Full Stack Customer Support Analyst and be part of a dynamic, fast-paced environment that's committed to making a difference.

How to Apply:

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now! Apply for this job