Experienced Customer Service Specialist - Overnight/Weekend Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider dedicated to delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010 and based in Portland, Oregon, we're passionate about fostering a culture of inclusivity, diversity, and growth. As we continue to expand our services, we're seeking an exceptional Customer Service Specialist to join our Scheduling Department as a remote team member.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to breaking down language barriers and empowering individuals to communicate effectively. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional language access services that make a meaningful difference in people's lives. As a Customer Service Specialist, you'll be part of a collaborative and fast-paced environment where no two days are ever the same.

Job Summary

We're looking for a highly skilled and customer-focused individual to join our Scheduling Department as a Customer Service Specialist. As a key member of our team, you'll be responsible for handling and resolving email requests from clients and interpreters related to scheduling, as well as assisting with inbound calls and maintaining accurate database information. If you're a motivated and organized professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Specialist, your primary responsibilities will include:

• Handling and resolving email requests from clients and interpreters related to scheduling, as the first point of contact
• Assisting with inbound calls from clients and interpreters, as needed
• Efficiently inputting data and maintaining accurate database information
• Managing all inbound interpreter calls and inquiries
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
• Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to appointments
• Performing other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager

Key Skills and Abilities

To succeed in this role, you'll need to possess the following skills and abilities:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
• Professional communication skills, both verbal and written
• Proficiency with standard software applications, including Excel, Word, and PowerPoint, as well as familiarity with other web-based applications
• The ability to excel in a demanding, dynamic, and team-based working environment
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Excellent problem-solving and analytical skills, with the ability to develop processes to alleviate problems
• The ability to work independently while remaining an effective and efficient member of cross-functional teams

Experience Requirements

To be considered for this role, you'll need to have:

• At least 2 years of experience in customer service, preferably in a fast-paced office environment
• Exceptional data entry and accuracy skills, with the ability to maintain high levels of productivity and attention to detail
• Professional verbal and written communication skills, with the ability to communicate effectively with internal and external clients
• Organized and motivated, with excellent follow-through, multi-tasking, and problem-solving skills
• Proficiency in MS Office applications, including Excel, Word, and PowerPoint
• The ability to analyze problems and develop processes to alleviate problems

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate of $20-22/hour
• Flexible scheduling, with the opportunity to work from home as a remote team member
• Opportunities for career growth and professional development, with access to training and mentorship programs
• A dynamic and inclusive work environment, with a diverse team of professionals who share a passion for delivering exceptional language access services
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings options

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you!

Contact Information

To apply, please visit our website at [arenaflex website URL] and submit your application through our online portal. If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex email address] or [arenaflex phone number]. We look forward to hearing from you! Apply for this job