Experienced Remote Healthcare Customer Service Representative – Thrive in a Dynamic Environment at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a talented team that's dedicated to providing top-notch support to our healthcare clients. If you're a people person with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're committed to creating exceptional outcomes for our clients and the millions of people who count on them. Our culture values individuality, creativity, and a passion for making a difference. We're a team of innovators, thinkers, and doers who are driven by a shared purpose: to deliver exceptional results that exceed our clients' expectations.

Job Summary

As a Remote Healthcare Customer Service Representative, you'll be responsible for providing exceptional customer service to our healthcare clients via phone, email, and chat. You'll be the face of arenaflex, delivering personalized support and solutions to our clients' complex problems. If you're a natural problem-solver with a passion for helping others, this role is perfect for you!

Key Responsibilities

* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups

• Explain and clarify plans' policies and procedures to clients
• Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
• Investigate verbal complaints concerning billing, claims, or service rendered
• Escalate complaints of service failures to designated departments for investigation
• Maintain current knowledge of Member Services policies and procedures
• Perform other work-related duties as assigned

Requirements

* High school diploma, GED, or college degree

• At least 1 year of Call Center experience (preferably in the healthcare industry)
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and be a team player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background check is required for this position

Preferred Qualifications

* Experience working in a remote call center environment

• Familiarity with healthcare industry terminology and regulations
• Strong knowledge of customer service principles and practices
• Ability to work in a fast-paced environment with multiple priorities and deadlines

What We Offer

* Competitive hourly rate of $16.00

• Comprehensive training program with 5 weeks of classroom training and 2 weeks of nesting
• Opportunities for career growth and advancement within the healthcare team
• Medical, dental, and vision benefits available on the 1st day of employment
• Paid time off accrued after 180 days (about 6 months) of employment
• Flexible work schedule with opportunities to work from home
• Collaborative and dynamic work environment with a team of passionate professionals

Work Environment

* Remote work environment with a dedicated workspace

• Must have a home internet connection of 10 Download and 3 Upload Speed
• Must be able to hardwire your work computer directly to your home modem via Ethernet
• Must have a distraction-free and secure work environment (workspace must be clutter-free, free of distractions, and no unauthorized electronics in the work area)

Application Process

* The application process will take less than 20 minutes and includes everything required to be considered

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreen questions to ensure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (2 minutes) You will need a keyboard
• Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].

Vaccination Policy

At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

Ready to join a dynamic team that's passionate about delivering exceptional customer experiences? Apply now for the Remote Healthcare Customer Service Representative role at arenaflex! Apply for this job