Experienced Remote Healthcare Customer Service Representative – Thrive in a Dynamic Team at arenaflex
At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a dynamic team that's passionate about helping others and delivering comprehensive solutions to healthcare-related calls. If you're a people person with a passion for problem-solving and a knack for empathy, we want to hear from you!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on us. We're a culture that values individuality, creativity, and innovation, and we're always looking for talented individuals who share our passion for making a difference.
Job Summary
As a Remote Healthcare Customer Service Representative, you'll be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll explain and clarify plans' policies and procedures, actively attempt to resolve member or provider concerns, and maintain current knowledge of Member Services policies and procedures. If you're a self-motivated, resourceful, and detail-oriented individual with excellent communication skills, we encourage you to apply.
Responsibilities
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
- Explain and clarify plans' policies and procedures
- Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
- Investigate verbal complaints concerning billing, claims, or service rendered
- Escalate complaints of service failures to designated departments for investigation
- Maintain current knowledge of Member Services policies and procedures
- Perform other work-related duties as assigned
Requirements
* Successfully complete customer service assessment & typing test
- High school diploma, GED, or college degree
- At least 1 year of Call Center experience preferred
- 1 year of face-to-face customer service experience
- Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
- Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
- Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
- Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
- Effective communication skills over the phone
- Ability to deal with problems involving several concrete variables in standardized situations
- Successful completion of background check is required for this position
Equipment and Workspace Requirements
* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
- You must have a home internet connection of 10 Download and 3 Upload Speed
- You must be able to hardwire your work computer directly to your home modem via Ethernet
- Ensure the available connection meets the minimum bandwidth requirements to perform your job function
- Satellite internet and wireless internet are not acceptable
- Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
Training and Development
* Successfully complete a mandatory paid training program with 100% attendance
- Training is 5 weeks classroom and 2 weeks nesting
- Conduent has plenty of growth opportunities within the healthcare team
Compensation and Benefits
* The pay rate is $16 per hour
- Medical, dental, and vision benefits are available on the 1st day of employment
- Paid time off is accrued after 180 days (about 6 months) of employment
- Bonus or incentive opportunities based on business need
Work Environment and Culture
* Work from the comfort of your own home with a distraction-free and secure workspace
- Collaborate with a dynamic team of professionals who share your passion for making a difference
- arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law
How to Apply
The application process will take less than 20 minutes and includes everything required to be considered. Apply to the role and provide your basic profile information (2 minutes), answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes), complete a typing test (2 minutes), and take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).
Important
It is essential that you complete the application in a timely manner to be considered for the role. If you don't have a computer, you can access one at your local library, shipping store, or search for "public computers near me."
Join the arenaflex Team
If you're a motivated, empathetic, and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. As a Remote Healthcare Customer Service Representative at arenaflex, you'll have the chance to make a real difference in people's lives and grow with a team of professionals who share your values. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job