Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a leading provider of mission-critical services and solutions, we're committed to creating a culture where individuality is valued and our associates can thrive. We're now seeking an experienced and empathetic Healthcare Customer Service Representative to join our remote team and help us achieve our mission.
About arenaflex
arenaflex is a dynamic and innovative organization that's dedicated to creating exceptional outcomes for our clients and the millions of people who count on us. With a strong presence in the healthcare industry, we're committed to delivering comprehensive solutions that meet the evolving needs of our clients and their customers. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey.
Job Summary
As a Healthcare Customer Service Representative with arenaflex, you'll be responsible for providing exceptional customer service to our clients and their customers. You'll be the first point of contact for our customers, and your role will be to resolve their queries, concerns, and issues in a timely and professional manner. You'll work closely with our internal teams to ensure that our customers receive the best possible service and support.
Key Responsibilities
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
- Explain and clarify plans' policies and procedures to customers
- Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
- Investigate verbal complaints concerning billing, claims, or service rendered
- Escalate complaints of service failures to designated departments for investigation
- Maintain current knowledge of Member Services policies and procedures
- Perform other work-related duties as assigned
Requirements
* High school diploma, GED, or college degree
- At least 1 year of Call Center experience preferred
- 1 year of face-to-face customer service experience
- Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
- Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
- Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
- Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
- Effective communication skills over the phone
- Ability to deal with problems involving several concrete variables in standardized situations
- Successful completion of background check is required for this position
Preferred Qualifications
* Experience working in a healthcare-related industry
- Knowledge of healthcare-related policies and procedures
- Experience working with electronic medical records (EMRs)
- Experience working with healthcare-related software applications
Work Environment and Culture
* Work from home with a dedicated workspace
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for growth and development within the company
- Recognition and rewards for outstanding performance
Compensation and Benefits
* Competitive hourly rate of $16.00 per hour
- Medical, dental, and vision benefits available on the 1st day of employment
- Paid time off (PTO) or vacation and/or sick time accrued after 180 days (about 6 months) of employment
- Opportunities for bonuses and incentives based on performance
Training and Development
* 5 weeks of classroom training and 2 weeks of nesting training
- Ongoing training and development opportunities to enhance your skills and knowledge
- Access to industry-leading training programs and resources
How to Apply
If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your basic profile information, prescreen questions, typing test, and short assessment. We look forward to reviewing your application and welcoming you to our team!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form. We're committed to providing a fair and inclusive hiring process for all applicants.
Note
arenaflex is not currently hiring in the following geographies:
- States: AK, CA, HI, MA, IL, MT, NY, WA, CT
- Metro Areas: MN- Minneapolis, IL- Chicago, NY – NYC
- OR - Portland, MD - Montgomery County, WA- Seattle, Washington DC, CO (only the city of Denver)
We're excited to hear from you and look forward to welcoming you to our team! Apply for this job