Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Solutions

At arenaflex, we're dedicated to delivering exceptional outcomes for our clients and the millions of people who count on us. As a Remote Healthcare Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team is passionate about making a real impact in people's lives, and we're looking for like-minded individuals to join us on this journey.

Job Summary

We're seeking an experienced and compassionate Remote Healthcare Customer Service Representative to join our team. As a key member of our healthcare team, you'll be responsible for providing exceptional customer service to our clients, resolving complex problems, and delivering comprehensive solutions to healthcare-related calls. If you're passionate about helping others, have a natural empathy, and are determined to make a difference, we want to hear from you!

Responsibilities

As a Remote Healthcare Customer Service Representative, you'll be responsible for:

• Managing a steady volume of incoming calls regarding Benefits from members, providers, and employer groups
• Explaining and clarifying plans' policies and procedures
• Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
• Investigating verbal complaints concerning billing, claims, or service rendered
• Escalating complaints of service failures to designated departments for investigation
• Maintaining current knowledge of Member Services policies and procedures
• Performing other work-related duties as assigned

Requirements

To be successful in this role, you'll need:

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience (preferably in the healthcare industry)
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry (preferred)
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and be a team player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background check is required for this position

Equipment and Workspace Requirements

* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
• Must be able to hardwire your work computer directly to your home modem via Ethernet
• Ensure the available connection meets the minimum bandwidth requirements to perform your job function
• Satellite internet and wireless internet are not acceptable
• Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Training and Support

* 5 weeks of classroom training

• 2 weeks of nesting
• Successful completion of a mandatory paid training program with 100% attendance

Compensation and Benefits

* Pay rate: $16 per hour

• Medical, dental, and vision benefits available on the 1st day of employment
• Paid time off accrued after 180 days (about 6 months) of employment
• Bonus or incentive opportunities based on business need

Career Growth Opportunities

* arenaflex offers a range of career growth opportunities within the healthcare team

• Our team is passionate about making a real impact in people's lives, and we're committed to helping you grow and develop your skills

Work Environment and Company Culture

* arenaflex is a dynamic and supportive work environment that values individuality and creativity

• Our team is passionate about making a real impact in people's lives, and we're committed to creating a culture that's inclusive, diverse, and fun

How to Apply

The application process will take less than 20 minutes and includes everything required to be considered. To apply, please visit our website and follow these steps: 1. Apply to the role and provide your basic profile information (2 minutes) 2. Answer prescreen questions to ensure you meet the minimum requirements for the role (3 minutes) 3. Complete a typing test (2 minutes) You will need a keyboard 4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

It's essential that you complete the application in a timely manner to be considered for the role. If you don't have a computer, you can use a public computer at your local library or shipping store. You can also search for "public computers near me" if you need assistance.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you're a person with a disability and need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our form and email it to us as an attachment.

Vaccination Requirements

While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now!

If you're passionate about making a real impact in people's lives and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to become a part of our team and start growing with us! Apply for this job