Experienced Customer Service Specialist – Work from Home Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking an experienced Customer Service Specialist to join our team of dedicated professionals who are revolutionizing the way we shop and interact with customers.

About arenaflex

arenaflex is a Fortune 500 company with six leading retail brands – arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. Our mission is to bring innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels.

The Opportunity

As a Customer Service Specialist at arenaflex, you will be the face of our brand, providing exceptional customer experiences through inbound calls, emails, and chats. You will work remotely to assist customers with their orders and accounts, problem-solve, and drive sales and product promotions. Your passion for delivering outstanding customer service, combined with your technical skills and adaptability, will make you an invaluable asset to our team.

Who We Are

arenaflex offers expertise and corporate support across our four leading retail brands. Our shared services include IT, digital commerce, customer care, and distribution. We deliver inspirations that help customers enjoy, enhance, and celebrate life. Our four interactive, aspirational home and apparel lifestyle brands – arenaflex, arenaflex, arenaflex, and arenaflex – operate separate ecommerce sites, distribute 163 million catalogs annually, and have 22 retail and outlet stores.

Your Impact

As a Customer Service Specialist at arenaflex, you will:

• Handle a high volume of inbound customer inquiries in a busy, fast-paced environment
• Provide a distraction-free work-from-home environment, ensuring a seamless customer experience
• Offer additional products to customers on each interaction, driving sales and promoting products effectively
• Assist customers with questions, personalizing the experience for each caller
• Handle calls that may include confirming refunds, taking payments, placing orders, and analyzing account data
• Have opportunities for advancement and upward mobility across the entire arenaflex family of brands
• Report to an assigned Customer Service Supervisor
• Work from home, with a set schedule and structured day

What You Bring

To succeed in this role, you will need to:

• Be able to problem-solve and de-escalate unique situations while sustaining a high-paced call volume
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Be available to work weekends, holidays, and additional hours

Compensation

* Starting rate is $15.00/hour

• Shift differential available when applicable

Your Training Schedule

Your employment with arenaflex begins with a six-week, paid training program that requires full attendance and involvement throughout. The training schedule and the working schedule after training will be different.

Your Work Schedule

* Work a set full-time schedule

• Work schedules are not Monday-Friday
• 5-Day work schedules
• Set schedule will include one weekend day and one weekday off
• arenaflex customer service hours of operation are 8:00 am-8:00 pm ET

System Requirements

Our Work-at-Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:

• Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection. Satellite, broadband, wireless, or dial-up services are not an option (no 5G, no Wi-Fi, or Starlink)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and able to appear on camera for meetings and trainings

The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide. 1. Complete Application 2. Complete skills assessment on mobile device or computer 3. Self-schedule interview 4. Complete interview

Remote Work Opportunity

This is a remote position, and you will work from home. However, please note that remote work is not permitted in NYC at this time.

Why Join arenaflex?

If you enjoy being part of a team, creating experiences, and delighting customers, you'll love it here. If you're excited about retail, media, social, live streaming, technology, customer service, design, and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you'll be amazed at what's available for our team members.

Total Rewards Package

We offer a comprehensive Total Rewards package, including:

• Competitive compensation
• Health care benefits starting on day 1
• 401(k)
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• And much more!

Commitment to Inclusion and Belonging

Our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert contact email] for assistance.

Apply Now!

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