Experienced MRO Customer Experience Representative – Streamlining MRO Business Processes and Delivering Exceptional Customer Service

At arenaflex, we are committed to providing exceptional customer experiences that exceed our customers' expectations. As a leading player in the aerospace industry, we are seeking an experienced MRO Customer Experience Representative to join our Customer Service Team in Grand Prairie, TX. This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering high-quality products and services to our customers.

About arenaflex

arenaflex is a global leader in the aerospace industry, with a rich history of innovation and excellence. Our company is committed to providing exceptional customer experiences, delivering high-quality products and services, and fostering a culture of innovation and collaboration. We are proud to be a part of the arenaflex family, and we are excited to welcome talented individuals like you to our team.

Job Summary

As an MRO Customer Experience Representative, you will play a critical role in streamlining MRO business processes and delivering exceptional customer service. You will be responsible for providing internal and external customer support, interfacing with customers to provide WIP status, delivery dates, quotes/estimates, invoices/credits, and logistical details. You will also be responsible for maintaining shop warranty claims, ensuring customer agreements/contracts are in line with company directives, and coordinating with Accounting/Finance to ensure customers have sufficient credit approval and credit limits.

Key Responsibilities

* Provide internal and external customer support to streamline MRO business processes

• Interface with customers to provide WIP status, delivery dates, quotes/estimates, invoices/credits, and logistical details
• Maintain shop warranty claims and ensure customer agreements/contracts are in line with company directives
• Coordinate with Accounting/Finance to ensure customers have sufficient credit approval and credit limits
• Create/Prepare billing for all customer-owned activity
• Create invoice/credits in accordance with pricing agreements
• Assist Accounting/Finance with invoice creation/follow-up
• Issue credits/debits as required
• Support accounting to reach account & receivables target
• Challenge/Agree on Scheduling/Planning with Shops in accordance with customer priorities
• Communicate an updated delivery dates to customers and guarantee 95% OTD

Essential Qualifications

* High School Diploma or equivalent experience

• Minimum five (5) years in customer support or MRO
• Microsoft Office Suite Products
• SAP experience
• Microsoft Excel analytical skills
• Ability to understand financial statements
• Authorized to work in the US

Preferred Qualifications

* Bachelor degree in associated field

• SAP experience in SD, MM, WM or SD environment
• Experience with Dynamic Components (engines, crankshafts, pistons, etc)
• Six Sigma Green belt

Work Environment

* Onsite or remote: 99% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Minimally
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Minimally
• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor. Regularly
• Travel: able to travel independently and at short notice. Very minimal amount if at all
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Regularly
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for career growth and development. As an MRO Customer Experience Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality products and services to our customers.

• arenaflex offers a comprehensive training program that includes on-the-job training, classroom training, and online training.
• arenaflex is committed to providing opportunities for professional development and growth. As an MRO Customer Experience Representative, you will have the opportunity to participate in training programs, attend industry conferences, and network with other professionals in the industry.

Compensation, Perks, and Benefits

* Competitive base salary

• Incentive compensation which may include profit sharing schemes
• Retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time, holidays, and a generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”), and other supplemental benefit coverages
• Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path, and accelerated development programs and national and international mobility.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an MRO Customer Experience Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality products and services to our customers. We offer a comprehensive training program, opportunities for career growth and development, and a competitive compensation and benefits package. Apply now to take your career to the next level!

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. We are proud to be an equal opportunity employer and encourage applications from diverse candidates.

Disclaimer

arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Apply for this job