Experienced Customer Service Representative/Dispatcher – Remote Opportunity at arenaflex

At arenaflex, we're passionate about delivering exceptional comfort solutions to our customers through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've built a reputation for excellence and customer satisfaction. Our commitment to quality, innovation, and community involvement has driven our growth from a small family-owned service business to a trusted industry leader. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in delivering exceptional customer experiences, ensuring efficient service scheduling, and maintaining a positive team atmosphere.

Job Role:

As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database with accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure efficient service delivery
• Collaborating with the dispatch team to ensure seamless communication and coordination
• Maintaining a positive and productive team atmosphere

Schedule:

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with at least one year of experience in a similar role
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes
• Strong problem-solving and analytical skills, with the ability to work independently and as part of a team
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements:

To work remotely, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture:

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education opportunities, including periodic classes

Why Join arenaflex?

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to:

• Work with a leading HVAC and Plumbing contractor in Northern Virginia
• Develop your skills and expertise in customer service and dispatching
• Collaborate with a talented and dedicated team
• Enjoy a flexible schedule and remote work options
• Participate in ongoing education and training opportunities
• Contribute to a company that values community involvement and customer satisfaction

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Apply Now:

Don't miss this chance to join our team and contribute to our mission of delivering exceptional comfort solutions to our customers. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job