Experienced Customer Service Representative – Electric Vehicle Charging, Solar Installations, and Energy Solutions

At arenaflex, we're revolutionizing the way people think about electricity and energy solutions. As a Customer Service Representative, you'll be at the forefront of this electrification revolution, working closely with customers, dealerships, and our team of licensed electricians to provide top-notch service and ensure a seamless experience for all. With a focus on quality, efficiency, and customer satisfaction, we're dedicated to making arenaflex the go-to partner for all electrical services, from EV charger installations to solar energy solutions.

About arenaflex

arenaflex is a unique Tesla Channel Partner, working closely with Duke Energy and regional EV customers to provide innovative electrical services. Established in 2018, we've been serving homes and businesses with a commitment to quality, efficiency, and customer satisfaction. Our team of licensed electricians is dedicated to providing top-notch service, ensuring safety measures are taken into account at all times. From existing systems maintenance to new installations, we'll work hard to make sure your property is up-to-date with the latest technology standards and energy-saving solutions available today.

Job Summary

As a Customer Service Representative, you'll be responsible for both external and internal sales, helping drive the adoption of EVs, Battery Storage, and Solar solutions. You may work at local dealerships, assisting customers with their new EV purchases, or follow up with clients over the phone. Your role will involve educating customers on our offerings, ensuring they understand the latest technology standards and energy-saving solutions available today. We're looking for motivated and dynamic individuals in Charlotte, Raleigh, and Durham to join our team and help lead the way in sustainable energy solutions.

Key Responsibilities

* Collaborate directly with customers and dealership sales teams to ensure new EV owners are equipped with home charging stations and additional energy products like Tesla WallPacks and solar solutions.

• Partner with electricians and back-office staff to smoothly coordinate and schedule installations for new customers.
• Create engaging marketing materials that effectively showcase the benefits of EV charging, Tesla WallPacks, and solar energy to potential customers.
• Address customer inquiries with enthusiasm, providing clear and helpful information about EV charging, WallPacks, solar, and other electrical services.
• Leverage the CRM system (Service Titan) to keep customers updated on delivery timelines and project status, ensuring seamless communication.
• Perform data entry with precision and efficiency, maintaining accuracy in customer and project records.
• Coordinate and dispatch installation crews, ensuring timely and efficient service for all customer projects.
• Assist in managing client schedules, ensuring all appointments and installations are well-organized and punctual.

Qualifications

* Deliver excellent professional communication and phone etiquette, creating a positive customer experience with every interaction.

• Proven sales experience within the Electrical, HVAC, Plumbing, or related industries.
• Ability to efficiently multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent required.

Essential Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Strong sales and marketing skills, with the ability to effectively promote our products and services.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong organizational and time management skills, with the ability to meet deadlines and manage multiple responsibilities.
• Proficiency in CRM systems, with the ability to effectively use Service Titan to manage customer interactions and project status.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to work with a dynamic team of professionals, learning from their experiences and expertise. We offer a range of training and development programs, including:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship programs, pairing you with experienced colleagues who can provide guidance and support.
• Opportunities for career advancement, with a clear path for progression to more senior roles.

Work Environment and Company Culture

At arenaflex, we're proud of our positive and supportive company culture. We believe in creating a work environment that's inclusive, diverse, and respectful, where everyone feels valued and empowered to contribute. Our office is a hub of activity, with a dynamic team of professionals working together to achieve our goals. We offer a range of benefits and perks, including:

• Competitive compensation packages, including health insurance, paid vacation, and opportunities for professional development.
• Flexible work arrangements, including remote work options and flexible hours.
• A range of employee benefits, including dental insurance, free uniforms, and paid time off.
• Opportunities for socialization and team-building, including company parties and team-building activities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base salary
• Commission-based sales incentives
• Benefits, including health insurance, dental insurance, and paid time off
• Opportunities for professional development and career advancement
• Flexible work arrangements, including remote work options and flexible hours

How to Apply

If you're a motivated and dynamic individual with a passion for customer service and electrical services, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity in the workplace. We welcome applications from all qualified candidates, regardless of their background, experience, or qualifications. We're proud to be an inclusive and diverse organization, where everyone feels valued and empowered to contribute.

Join Our Team

At arenaflex, we're passionate about creating a positive and supportive work environment, where everyone feels valued and empowered to contribute. If you're a motivated and dynamic individual with a passion for customer service and electrical services, we'd love to hear from you. Join our team today and be part of our mission to revolutionize the way people think about electricity and energy solutions. Apply for this job