Experienced Customer Resolution Specialist – Aviation Industry

At arenaflex, we are committed to providing exceptional customer service and support to our clients across the Americas region. As a Customer Resolution Specialist, you will play a vital role in responding to customer inquiries, processing orders, and building strong relationships with our clients. If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global leader in the aviation industry, providing innovative solutions and services to our clients worldwide. Our company is committed to excellence, innovation, and customer satisfaction. We believe in creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development.

Your Working Environment

Our Washington, D.C. metro area office is a hub of innovation and collaboration, with a team of dedicated professionals working together to deliver exceptional results. You will have the opportunity to work with a diverse group of individuals, learn from their experiences, and contribute to our company's success. Our office is located adjacent to Washington Dulles International Airport (IAD), making it easy to travel and connect with our clients.

How We Care for You

At arenaflex, we believe in taking care of our employees and providing them with a comprehensive benefits package. Our benefits include:

• Financial Rewards: Competitive base salary, incentive compensation, profit sharing schemes, retirement savings plan, and the ability to participate in an Employee Stock Ownership Plan (ESOP)
• Work/Life Balance: Paid time off, including personal time, holidays, and a generous paid parental leave program
• Health & Welfare: Comprehensive insurance coverage, including medical, prescription, dental, vision, life, disability, Employee Assistance Plan (EAP), and other supplemental benefit coverages
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses, certifications, career path, and the opportunity to participate in accelerated development programs and national and international mobility

Primary Responsibilities

As a Customer Resolution Specialist, you will be responsible for:

• Order Processing: 60%

+ Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs + Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations

• Relationship Building: 20%

+ Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the arenaflex Group to encourage customer confidence and grow the business + Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction

• Technical Support: 10%

+ Support Sales and Finance debt account reconciliation efforts to help maximize company profitability + Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries

• Other Duties as Assigned: 10%

Education and Experience

* Education: An Associate's Degree in Business, Sales Administration, or a related field or an equivalent combination of education and experience is required

• Experience: 2+ years of customer service experience in a fast-paced environment is required; experience in the aviation industry or military support environment is preferred

Technical Systems Proficiency

* PC Literacy: Intermediate word processing, spreadsheet, and database skills

• Microsoft Office Suite: Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and/or Google Suite programs)
• SAP: Basic knowledge of SAP is preferred

Physical Requirements

* Onsite: 60%

• Remote: 40%
• Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports, and engineering drawings
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
• Speaking: Daily able to speak in conversations and meetings, deliver information, and participate in communications
• Equipment Operation: Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts
• Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs
• Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools
• Sitting: Daily able to sit for long periods of time in meetings, working on computer
• Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving
• Standing: Daily able to stand for discussions in offices or on production floor
• Walking: Daily able to walk through office and production areas including uneven surfaces

Take Your Career to a New Level

If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package, opportunities for growth and development, and a dynamic work environment.

Apply Now

To apply for this position, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Note: arenaflex is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Apply for this job