Experienced Medical Billing Customer Support Specialist – Hybrid Role at arenaflex

At arenaflex, we are a national leader in providing innovative healthcare solutions, empowering patients to manage their health and treatment at home. Our mission is to deliver high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. We are seeking a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our arenaflex team.

Job Summary:

As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on patient care and third-party reimbursement. You will be responsible for new order intake, ensuring accuracy with clinical, billing, and care-related information, and processing orders in a timely manner. Your excellent communication and problem-solving skills will enable you to build strong relationships with patients, referral sources, and employees, ensuring their satisfaction and needs are met.

Key Responsibilities:

- Provide exceptional customer service to patients, referral sources, and employees, addressing their questions, concerns, and issues in a timely and professional manner. - Process new orders, ensuring accuracy with clinical, billing, and care-related information, and completing all necessary paperwork. - Conduct insurance verification and eligibility for services/products, obtaining authorization and qualification documentation as required. - Collect co-pays and deductible amounts, maintaining accurate records and ensuring timely payment. - Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines. - Provide education to referral sources, patients, and employees on qualifications for service and third-party billing. - Work extensively with eIntake proprietary system, accurately performing data entry and maintaining quality control throughout patient contact and data input. - Perform other duties as assigned, including providing product/service information, technical assistance, and thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies.

Qualifications:

- High school diploma or GED equivalent, required. - One year of related work experience in medical billing practices and/or billing reimbursement, preferred. - Experience in the medical field and administrative record management, preferred. - Valid driver's license in state of residence with a clean driving record (when applicable for the position). - Background investigation (company-wide). - Drug screen (when applicable for the position).

Skills and Competencies:

- Accurately perform simple mathematical calculations. - Effectively communicate in English; both oral and written. - Interpret a variety of communications (verbal, non-verbal, written, listening, and visual). - Maintain confidentiality, discretion, and caution when handling sensitive information. - Multi-task along with attention to detail. - Self-motivation, organized, time-management, and deductive problem-solving skills. - Work independently and as part of a team.

Machines, Equipment, and Technical Abilities:

- Email transmission and communication. - Internet navigation and research. - Microsoft applications; Outlook, Word, and Excel. - Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.

Physical Demands:

- Lift and carry office equipment at times. - Requires sitting, walking, standing, talking, and listening. - Requires close vision to small print on computer and/or tablet and paperwork.

Benefits:

- Generous paid time Off and paid holidays. - Overtime pay for non-exempt hourly positions based on business needs. - Commission for Account Executives. - Fixed and variable rate car reimbursement for Area Managers and Account Executives. - Employee discount program. - Employee recognition program. - Bonus and incentive opportunities. - Mileage reimbursement (when applicable for the position). - Telephone reimbursement (when applicable for the position). - EAP. - 401k. - Medical, Prescription, Dental, and Vision. - HSA and FSA/Dependent Care FSA. - Life Insurance, Disability, Accidental death, Identity protection, and Legal services. - Meru Health Mental health and Mercer SmartConnect Medicare programs. - Livongo Diabetes and High Blood Pressure programs. - Healthcare Bluebook and RX Savings solutions programs. - HEPB and TB vaccinations.

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our hybrid schedule offers the flexibility to work from home three days a week and in-office two days a week, with completion of in-office training and meeting expectations with management approval. We offer a comprehensive benefits package, including paid time off, overtime pay, and employee recognition programs. Our company culture is built on teamwork, innovation, and a commitment to delivering exceptional customer service.

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment, free from discrimination and harassment. Apply for this job