Experienced Customer Success Manager – Freight and Logistics Industry Expert

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth in the transportation and logistics industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading technology company that's revolutionizing the way freight is moved and managed. As an Experienced Customer Success Manager at arenaflex, you'll play a critical role in ensuring the success of our carrier customers by providing top-notch onboarding, product training, and support. You'll be the voice of the customer, working closely with our product management, sales, and support teams to identify and address customer needs and opportunities. With your expertise and passion for the freight and logistics industry, you'll help drive revenue growth, build strong relationships, and make a real difference in the lives of our customers.

About arenaflex

arenaflex is a technology company that's been at the forefront of transportation and logistics for over four decades. We're a team of innovators, thinkers, and doers who are passionate about removing uncertainty from freight for truckers, brokers, and shippers. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. With the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country.

The Opportunity

We're seeking an Experienced Customer Success Manager to join our outstanding Inside Sales team, headquartered in Beaverton, OR. This is a fully remote, work-from-home opportunity to support our Great Lakes Region. We're open to applicants who are full-time residents of the following states: IN, KY, MI.

Key Responsibilities

* Deliver customer onboarding, product training, product support, and proactive communication to DAT carrier customers

• Manage accounts and keep customers abreast of new features and enhancements
• Be the "voice of the customer" to Product Management, Sales, and Product Support
• Prospect by establishing rapport with customers to identify needs and opportunities
• Exceed net revenue growth quota by upselling customers on additional service packages
• Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success
• Be your customers' main point of contact at arenaflex

The Skills and Experience You'll Bring

* Highly effective account manager who will build and maintain relationships with customers in a B2B environment

• Deep understanding of the freight and logistics industry
• Strategic thinker with demonstrated experience developing profitable relationships with customers
• Detail-oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment

Why arenaflex?

arenaflex is an award-winning employer of choice. We have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, arenaflex was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

What We Offer

* Medical, Dental, Vision, Life, and AD&D insurance

• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success and the freight and logistics industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Application Deadline:

7/15/2025 Apply for this job