Remote Scaled Customer Success Manager – Web & Cloud Application Development

Join arenaflex, a leading recruitment agency, in their pursuit of career success for top Latin American talent. With a proven track record and a commitment to excellence, we're your trusted partner in finding your next job opportunity. arenaflex is dedicated to placing talented individuals in independent contractor roles with US companies, fostering a culture of career growth and development.

Job Overview

arenaflex is seeking an experienced Remote Scaled Customer Success Manager to join their team. As a key member of the arenaflex team, you will support a portfolio of 75-150+ clients within the Scaled segment, while also helping to establish the Customer Success (CS) function in Mexico City. This role requires leveraging automation and scalable processes to effectively manage risk, drive product adoption, and ensure positive customer outcomes that lead to renewals, expansion, and advocacy.

What You’ll Be Building

As a Scaled Customer Success Manager, you will be responsible for:

• Establishing effective relationships with clients, delivering impactful and scalable customer experiences
• Communicating value and outcomes consistently to clients throughout the customer lifecycle
• Serving as the customer’s trusted resource for best practices in a scaled, automated environment
• Utilizing company technology to capture and manage customer goals, objectives, and success metrics at scale
• Monitoring customer health metrics, proactively identifying risks, and addressing them efficiently
• Collaborating cross-functionally within the company to manage customer interactions effectively at scale
• Identifying and escalating potential opportunities for expansion and renewal to appropriate internal stakeholders
• Providing insightful feedback on client needs internally, collaborating closely with internal teams to enhance customer success
• Representing the company professionally in customer interactions and online communities

Qualifications, Skills, and Key Competencies

To succeed in this role, you will need:

• 1+ year(s) of experience in Customer Success or related customer-facing roles
• Familiarity or hands-on experience with Gainsight or similar Customer Success platforms preferred
• Understanding of Customer Success principles, including customer lifecycle management and adoption strategies
• Ability to manage a large number of customers efficiently in a high-ratio model
• Strong communication and relationship-building skills
• Ability to create structure in ambiguity – You adapt quickly, design scalable processes, and act decisively in urgent situations
• Comfortable working in a fast-paced, high-growth environment

About arenaflex

arenaflex is a premier recruitment agency that places top Latin American talent in independent contractor roles with US companies. With a strong commitment to diversity and inclusion, we foster a culture that celebrates all individuals, regardless of race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Why You’ll Love It Here

arenaflex is passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Our 5 core values are:

• Golden Rule: We try to practice the Golden Rule by exercising reliability, trust, and giving back to each other and our community.
• Success for All: We believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other’s lives.
• Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism, and laughter into everything that we do.
• Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you—diversity breeds creativity.
• Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more.

Application Process

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Please note the following:

• Voice/Video Recording is REQUIRED
• Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
• Mandatory Knockout Questions
• Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.
• Apply Wisely
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Compensation and Benefits

arenaflex offers a competitive salary of ~$4,166 USD/month paid via ACH, as well as a comprehensive benefits package that includes:

• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

How to Apply

If you are a motivated and experienced Customer Success professional looking for a new challenge, please submit your application, including a voice or video recording, to arenaflex. We look forward to reviewing your application!

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Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. Apply for this job