Experienced Customer Contact Center Representative – Financial Services and Retirement Planning

Are you passionate about delivering exceptional customer service and making a meaningful impact in people's lives? Do you thrive in a dynamic and fast-paced call center environment? If so, we invite you to join our team at arenaflex, a Fortune 500 Retirement Services Company, as an Experienced Customer Contact Center Representative. At arenaflex, we're committed to helping our customers achieve their retirement goals and live their best lives. As a Customer Contact Center Representative, you'll play a vital role in delivering outstanding service and support to our customers, helping them navigate their retirement plans and products. If you're a motivated and customer-focused individual with a passion for learning and growth, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of retirement services, committed to helping individuals and communities achieve a better financial future. Our purpose is to fight for everyone's opportunity for a better financial future, and we're dedicated to creating a work environment where our employees feel valued, empowered, and supported. We're proud to be recognized as a 'Great Place to Work' by the Great Place to Work Institute, a 'World's Most Ethical Companies' by the Ethisphere Institute, and a 'World's Most Admired Companies' by Fortune magazine.

What You'll Do

As an Experienced Customer Contact Center Representative, you'll be responsible for:

• Building relationships with customers through inbound calls, emails, and chats, providing exceptional service and support to help them achieve their retirement goals
• Educating customers on their retirement plans and products, including 401(k), 403(b), 457, and 401(a) plans
• Responding to customer inquiries and resolving issues in a timely and professional manner
• Collaborating with internal teams to provide seamless support and service to our customers
• Participating in ongoing training and development programs to enhance your skills and knowledge
• Working in a fast-paced, metric-driven environment, with a focus on delivering exceptional customer service and achieving business objectives

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, financial, social, and emotional well-being. Our benefits include:

• Competitive base salary and monthly incentive program
• Generous paid time off, including 20 days PTO, 9 paid holidays, and a flexible Diversity Celebration Day
• Health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer-paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid volunteer time – 40 hours per calendar year
• Employee-Led Councils (ELCs) that promote diversity, equity, and inclusion
• 100% remote work from home or hybrid schedule options

Requirements

To be successful in this role, you'll need:

• A college degree and 1+ year of customer service experience, or 3+ years of customer service experience in lieu of a college degree
• Experience in the financial services industry is a plus, but not required
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, and navigating multiple systems
• Strong learning agility and adaptability, with the ability to learn new skills and apply them in a fast-paced environment
• Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST
• Bi-lingual opportunities, with a $3,000 pay differential, are available upon completion and passing of an assessment

Critical Skills

At arenaflex, we've identified the following critical skills as essential to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations
• Critical Thinking: Thoughtful process of analyzing data and problem-solving to reach a well-reasoned solution
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals
• Business Acumen: Appreciation and understanding of the financial services industry to make sound business decisions
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to fostering a culture that values and celebrates individual differences. If you're a motivated and customer-focused individual who's passionate about making a meaningful impact in people's lives, we invite you to join our team and embark on a rewarding career journey with arenaflex.

How to Apply

If you're ready to take the next step in your career and join a dynamic and fast-paced call center environment, please submit your application today. We look forward to reviewing your resume and learning more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal-opportunity employer, committed to providing equal employment opportunities to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

arenaflex is committed to the inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of arenaflex's name in fraud schemes

arenaflex is committed to protecting its employees, customers, and partners from fraudulent activities. We urge you to be cautious of any suspicious emails, phone calls, or messages that may request personal or financial information. If you suspect any fraudulent activity, please report it to our HR department immediately.

Apply Now

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