Experienced Customer Support Representative – Partner Experience Specialist (Remote)

At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of what our competition can offer. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the industry.

Job Overview

As a Partner Experience Specialist, you'll provide critical support to our active process servers who are employed or contracted with arenaflex. Your responsibilities will include answering questions, resolving issues, managing and distributing work, and addressing performance concerns. This is a full-time position with weekends required, and you'll be working remotely from Puerto Rico.

Key Responsibilities

• Answer inquiries and resolve issues from process servers: Provide timely and effective support to our process servers, addressing their questions and concerns in a professional and courteous manner.

• Oversee distribution and dispatch of cases to process servers: Ensure that cases are properly assigned and dispatched to process servers, and that all necessary information is provided to facilitate successful completion.
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled: Utilize our proprietary application to monitor and manage the dispatch and fulfillment of orders, ensuring that all necessary steps are taken to ensure successful completion.
• Monitor process server status to ensure they are in good standing and able to accept and complete work: Regularly review the status of our process servers to ensure that they are meeting our performance standards and are able to accept and complete work assignments.
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff: Communicate with process servers, courts, and other stakeholders to obtain status updates on orders that have been dispatched, and take necessary actions to ensure successful completion.
• Collaborate with team members to find broken processes or inefficiencies in daily tasks: Work closely with your colleagues to identify areas for improvement and implement changes to streamline processes and increase efficiency.
• Resolves issues on task board in Skye: Utilize our task management system to track and resolve issues related to order fulfillment, process server performance, and other areas of concern.

Qualifications

• Customer service or IT experience strongly preferred: While not required, experience in customer service or IT will be beneficial in this role, as you'll be working closely with process servers and other stakeholders to resolve issues and provide support.

• High school diploma or GED required: A high school diploma or equivalent is the minimum educational requirement for this position.
• Familiarity with Legal Process as a plus: While not required, familiarity with the legal process and procedures will be beneficial in this role, as you'll be working closely with process servers and other stakeholders to resolve issues and provide support.
• Excellent written and verbal communication skills: Strong communication skills are essential in this role, as you'll be interacting with process servers, courts, and other stakeholders to resolve issues and provide support.
• Experience and proficiency with Microsoft Office (Word, Excel): Proficiency with Microsoft Office, particularly Word and Excel, is required for this position, as you'll be using these tools to manage and track orders, process server performance, and other areas of concern.

Why Join arenaflex?

We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Partner Experience Specialist at arenaflex, you'll enjoy:

• Comprehensive Medical, Dental, and Vision coverage: We offer a comprehensive benefits package to ensure that you and your family are well taken care of.
• Competitive salary package: Our salary package is competitive and reflects the value we place on our employees' contributions.
• 401(k) retirement plan with 5% matching: We're committed to helping you plan for your future, and our 401(k) plan with matching contributions is just one way we demonstrate our commitment.
• Orca Card / Transit Stipend: We want to make it easy for you to get to work, and our Orca Card and transit stipend are just two ways we're doing that.
• 10 paid holidays per year: We believe in giving back to our employees, and our paid holidays are just one way we show our appreciation.
• Referral program: We're proud of our team, and we want to reward you for helping us grow.
• Work from home: As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance.
• Schedule: Full-time, weekends required: We know that flexibility is important, and our full-time schedule with weekends required reflects our commitment to finding a balance that works for you.
• Pay range: $12.00 to $14.00 per hour: Our pay range reflects the value we place on your contributions, and we're committed to ensuring that you're fairly compensated for your work.

How to Apply

If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful, and we're proud to be an employer of choice for people from all backgrounds. Apply for this job