Experienced Part-Time Customer Service Representative – Phone and Chat Support for arenaflex Members

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Part-Time Customer Service Representative, you'll play a vital role in providing top-notch support to our valued members through phone and chat interactions. If you're passionate about delivering friendly and efficient service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a global membership warehouse chain that's dedicated to providing our members with the best possible shopping experience. With a wide range of products and services, we're committed to making a positive impact on our members' lives. Our Member Service Center in Oklahoma City, Oklahoma, is the hub of our customer service operations, and we're looking for talented individuals like you to join our team.

Job Summary

As a Part-Time Customer Service Representative, you'll be responsible for answering a high volume of incoming phone calls and member-facing chats, providing solutions to complex issues, and advocating for our members in a friendly and efficient manner. You'll work closely with our buying and operations staff, vendors, and other teams to ensure seamless communication and resolution of member concerns.

Key Responsibilities

* Answer a high volume of incoming phone calls and/or member-facing chats to provide information regarding arenaflex.com, research member online issues, and assist with website navigation

• Determine member needs and provide appropriate solutions, including answering general arenaflex.com/product questions and researching complex situations regarding online orders, tracking, and deliveries
• Consider and offer compensations as necessary to resolve member issues
• Operate as the liaison between arenaflex.com customers, vendors, buying, and operations staff
• Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
• Utilize problem-solving and critical thinking skills to resolve order/product/delivery issues

Essential Qualifications

* High School Diploma or GED preferred

• Licenses/Certifications: Ecommerce Member Service Agent Certification after completion of 14-day training course
• Previous customer service experience preferred
• Knowledge/Skills:

+ Customer Service + Computer literacy + Professional business writing + Proficiency with typing (Minimum typing speed of 30 wpm) + Excellent communications skills

Preferred Qualifications

* Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through

• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems
• Ability to demonstrate learning and decision-making skills
• Strong time management skills
• Bilingual capabilities a plus

Work Environment and Culture

* arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• We're an inclusive workplace that values diversity and promotes a culture of respect, empathy, and understanding.
• Our Member Service Center is a dynamic and fast-paced environment that requires flexibility, adaptability, and a passion for delivering exceptional customer experiences.

Compensation and Benefits

* Competitive hourly rate: $20.50 - $30.90 per hour

• Part-time schedule: 24-40 hours per week
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + Paid time off + Vision insurance

Shift and Location

* Evening shift

• In-person work location: Oklahoma City, Oklahoma

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals. If you have a disability or require accommodations during the application process, please don't hesitate to contact us. We're here to support you every step of the way. Apply for this job