Experienced Customer Service Representative – Night Shift – Trucking & Logistics Operations

At arenaflex, we're dedicated to revolutionizing the trucking and logistics industry with cutting-edge technology and exceptional customer service. As a key player in the transportation sector, we're committed to providing top-notch support to our drivers, dispatchers, and customers alike. We're now seeking a detail-oriented, calm-under-pressure Customer Service Representative to join our 3rd shift team and play a critical role in scheduling, assigning, and monitoring loads to ensure seamless overnight operations.

About arenaflex

arenaflex is a leading provider of innovative logistics solutions, connecting shippers with reliable carriers and streamlining the transportation process. Our mission is to make freight movement efficient, cost-effective, and environmentally friendly. With a strong focus on customer satisfaction and driver support, we're committed to building long-lasting relationships with our partners and stakeholders.

Job Summary

We're looking for a highly skilled and motivated Customer Service Representative to join our night shift team. As a key member of our operations team, you'll be responsible for accepting, scheduling, and assigning loads using TruckMate or similar Transportation Management Systems (TMS). You'll work closely with drivers and driver managers to align schedules and priorities, monitor load progress, and address customer and driver concerns with professionalism and clarity.

Responsibilities

* Accept, schedule, and assign loads using TruckMate or similar TMS

• Communicate with drivers and driver managers to align schedules and priorities
• Monitor load progress to ensure on-time pickup and delivery
• Address customer and driver concerns with professionalism and clarity
• Balance the needs of drivers, dispatchers, and customers to ensure smooth night operations
• Maintain records and input updates accurately within our systems
• Collaborate with the operations team to resolve issues and improve processes
• Stay up-to-date with industry developments and best practices to enhance customer service and driver support

Requirements

* Prior experience in a transportation, dispatch, or logistics support role

• Familiarity with TruckMate or similar TMS is a strong plus
• Excellent written and verbal communication skills
• Strong attention to detail and multitasking abilities
• Ability to stay organized and focused during overnight hours
• Tech-savvy, self-motivated, and comfortable working independently
• Must be located in the U.S. and authorized to work in the U.S.

Preferred Qualifications

* Experience with transportation management systems (TMS) and logistics software

• Knowledge of the trucking and logistics industry, including regulations and best practices
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software

Why You'll Love Working With Us

* 100% remote position – work from home

• Stable hours – consistent 3rd shift schedule, Sunday through Thursday
• Supportive team culture and responsive leadership
• Opportunity to grow with a company that values your contribution
• Make a real impact in a mission-critical role
• Collaborative and dynamic work environment
• Professional development opportunities and training programs
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Competitive hourly rate: $20.00 - $23.00 per hour

• 40 hours per week
• Comprehensive benefits package, including:

+ 401(k) with matching + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance + Work from home

Work Environment and Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

• Our team is passionate about delivering exceptional customer service and supporting our drivers and dispatchers.
• We prioritize open communication, collaboration, and continuous learning to drive growth and innovation.

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to meet you!

Job Type:

Full-time

Expected hours:

40 per week

Shift:

Sunday–Thursday, 10:00 p.m. – 6:30 a.m. CST

Work Location:

Remote (must live within 35 miles of Kaukauna, WI for in-person training)

Apply Now

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